An exciting opportunity has arisen to join St Gemma’s Hospice as a Supporter Experience Database Officer.This is a fixed term, full time contract to cover maternity leave.St Gemma’s is committed to delivering exceptional care and support and this role plays a vital part in helping us build strong, lasting relationships with our supporters. You’ll be joining a supportive and collaborative team that’s passionate about making a difference.The role will focus on managing the import and integrity of fundraising data, ensuring the smooth flow of information between data providers and our Customer Relationship Management (CRM) database. You will play a key role in optimising database functionality, supporting fundraising operations, and enhancing data reporting to drive better business intelligence.Key Responsibilities:CRM Database Management – Oversee data imports, maintain data accuracy and optimise database functionality to support fundraising operations.Data Reporting & Analysis – Extract, analyse and interpret data to generate financial reports, support decision-making and enhance business intelligence.Supporter Journey & Engagement – Assist in developing strategic supporter journeys to improve acquisition, retention and overall supporter experience.Compliance & Data Integrity – Ensure data quality through audits, validation processes and adherence to data protection regulations.Training & Process Improvement – Provide CRM training, support system upgrades and identify opportunities to enhance database efficiency and reporting.If you have a keen eye for detail, strong technical skills in database management and a passion for using data to improve supporter engagement, we’d love to hear from you.If you wish to discuss this opportunity in more detail, please contact Maggie Morris Supporter Experience Manager on 0113 2185555 or emailClosing date :- 26 September 2025Interview date :- 16 October 2025St Gemma’s Hospice is a Leeds-based charity providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients and their carers in the Hospice’s In-Patient Unit, through the St Gemma’s community team, and via our day services, which include a Day Hospice and Out-Patient Department.St Gemma’s welcomes and provides care to everyone regardless of people’s age, gender, disability, race, religion, sexual orientation or diagnosis. Our care is always completely free of charge.St Gemma’s is the largest hospice in Yorkshire and one of the largest in the UK.
