Workshop Technician

• Manage daily workload within the workshop to meet demand plans and customer needs
• ​Ensure that all repairs are evaluated and completed in a timely manner as defined by the Team lead or Supervisor
• ​Work with the Customer services Department to schedule the quality checking of all capital equipment
• ​Responding to customer and internal queries in a timely, efficient and professional manner ​
• Provide reporting and documentation on all aspects of work within the workshop
• ​Assist with ERP Data entry, quoting and repair of customer equipment
• ​Maintain technical competency through regular and frequent attendance at appropriate courses of further vocational study and continuing professional development
• ​Ensure that Health & Safety standards and requirements are met at all times by the Supplier, its employees, servants and agents ​
• Ensure that the department's performance of services is ISO 9001 compliant
• ​Support Team and Individual continuous improvement initiatives to drive higher standards of efficiency and quality
• ​Provide Technical support for both internal and external customers
• ​Ensure efficient maintenance of the spare parts stock and participate in the realization of the required annual inventories
• ​Provide reporting on repair, departmental or customer activity using the appropriate systems available

• Fluent in Local Language as well as minimum level of English
• ​Educational requirements per country specific regulations.
• Educated to degree level is preferable with experience in at least one of the following: ​Electrical / Mechanical Engineering ​or Medical Physics ​ or Service and maintenance of medical equipment or ​Customer service​
• ​​​Previous experience of maintenance and repair of medical equipment preferred
• ​Experience with ERP systems and data entry ​
• Full Driver’s license​​

• ​​​​Exerting up to 25 kilos of force occasionally and/or up to 10 kilos of force constantly to move objects ​
• Coordination of eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention ability ​
• Must have the ability to prioritize work and keep documentation
• ​Must possess unwavering ethics & integrity in a competitive and demanding work environment
• ​Ability to think independently, use sound judgment, prioritize, make quick decisions and problem-solve
• ​Ability to communicate effectively and work both independently and as part of a team on assignments
• ​May involve exposure to chemicals, solvents, and cleaning detergents
• ​May require to wear personal protective equipment​​​

Stryker