Customer Service Administrator
- Newbury, Berkshire
- £26,000-30,000 per year
- Permanent
- Full-time
Newbury – Office Based | £26,000 - £30,000 per annumAbout the Client
This well-established organisation has a strong international presence, with headquarters in the UK and offices across the globe. They cultivate a dynamic work environment where work-life balance and employee well-being are priorities.About the Job
A new opportunity has arisen to join the Customer Service team at their head office in Newbury. This varied role involves providing excellent customer support, handling orders and quotations, and supporting the Accounts and Operations teams when needed.Duties will include:Delivering high-quality customer service via phone, email, and live chatOffering first-line technical product assistanceProcessing both account and card payment ordersCreating formal quotations and pricing for customersCoordinating product returns in line with warranty policiesAbout the Successful Applicant
You will have experience working in a customer-facing role and be confident using Microsoft Office and CRM systems. Familiarity with accounting software is beneficial. Strong communication skills, adaptability, and a positive, proactive attitude are essential.What You Will Receive in Return
You'll join a supportive and collaborative environment, with a full-time, permanent role offering 25 days annual leave (including a Christmas shutdown), company pension, critical illness cover, death in service insurance, and access to a health insurance scheme. Onsite parking with EV charging and a cycle-to-work scheme are also available.