Control Room Duty Manager
- Exeter
- £46,890 per year
- Permanent
- Full-time
- Ensuring the safe operation of drinking water and wastewater activities.
- Leading the incident management process, ensuring all relevant parties are involved in resolving incidents from start to finish.
- Prioritising incidents according to their urgency and employing the knowledge and resources of all control room staff.
- Being the out of hours senior duty manager in the control room
- Working a shift pattern that provides cover 24 hours a day, 7 days a week, 365 days a year.
- Continuously reviewing incidents methodically as they develop and making proactive decisions to improve the handling of any incident through to its conclusion.
- Building good relationships with both internal and external partners and continuously improving ways of working with our partners.
- Being the responsible owner of lessons learnt reviews ensuring they are actioned and implemented.
- Ensuring that colleagues and customers are kept fully informed of all operational incidents and activities affecting customer service.
- Providing input into incident response plans and processes, and regularly reviewing these plans to ensure they are up to date.
- Managing the deployment and performance of control room staff on shift, and leading, motivating and encouraging the team.
- Demonstrable experience of working and managing at a senior level within a complex organisation.
- Experience in incident management, demonstrating the ability to handle and resolve incidents efficient.
- A confident and clear communicator, comfortable in presenting complex information to a diverse range of internal and external stakeholders.
- An ability to exercise initiative, use problem solving skills and prioritise tasks into a methodical order with competing timescales.
- Desirable Criteria - Ability to create and maintain comprehensive incident processes, including root cause analysis and resolution procedures.
- Experience of water distribution networks, pipeline operations, water treatment or similar technically challenging activity.
- Experience of the sewerage treatment process, sewer network and pump stations, or demonstrable equivalent knowledge in similar industry.
- An ability to build relationships with all levels of complex organisations.
- Resilient and comfortable to work effectively under pressure, with an ability to readily adapt to manage competing priorities.
- A proactive mindset with the ability to identify potential incidents before they occur.
- At South West Water, we don't all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people's hard work and commitment, we offer an excellent range of benefits:
- 23 - 27 days' holiday allowance plus 8 bank holidays
- Buy or sell annual leave to offer you extra flexibility
- Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
- We offer free car parking at the majority of our sites
- Take up to 26 weeks' additional maternity leave
- Share your parental leave and split your time off to care for your child how you choose
- Invest in Pennon Group plc through our employee share schemes
- We support our people by offering a free, confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
- A discretionary Bonus
- Competitive Contributory Pension
- And plenty more!