Senior User Researcher

• The world’s first platform aggregating all operational departments and suppliers in hospitals
• Hospital staff and patients can report any operational issue using our app or QR codes
• Working with global medical device companies and facilities management companies
• Huge growth opportunity to ramp up our global expansion by onboarding more suppliers
• Backed by renowned investors Episode1 Ventures, Nickleby Capital, KHP, Atomico Angels
• On the NHS Innovation Accelerator and Microsoft for Startups Accelerator
• The core values we seek in our employees:

• Plan and lead a variety of research initiatives, including interviews, surveys, and usability studies, to gather actionable insights into the workflows and pain points of hospital staff and suppliers, defining subsequent project direction.
• Develop and maintain a deep understanding of our user personas, and champion their needs throughout the product development lifecycle.
• Create and maintain a knowledge repository of user insights for ongoing and future reference.
• Synthesise research findings into clear and compelling reports and presentations for stakeholders at all levels.

• Own the process of translating user needs into intuitive and effective product solutions, making pragmatic decisions in collaboration with Product Managers and Designers.
• Inform the product roadmap and influence key strategic decisions by providing data-driven recommendations.
• Map existing user journeys and design new workflows that improve efficiency and user satisfaction.
• Contribute to the creation and refinement of requirements and workflow documentation to ensure user needs are met.

• Act as the product lead for key client initiatives, building and maintaining strong relationships with key stakeholders in hospitals and supplier organisations to ensure project success.
• Collaborate with cross-functional teams, including Product, Customer Success and Business Development, to ensure alignment and successful project delivery.
• Suggest and pursue new customer and partner opportunities, contributing to partnership strategy or providing insights that influence commercial decisions.
• Work autonomously to solve problems, manage project timelines, and deliver value to our clients with urgency and pragmatism.

• Experience: minimum 6 years of experience in client-facing user research or solution design, with evidence of continual improvement through user testing and interpretation of analytics data for insights.
• Industry: minimum 2 years experience working with hospital stakeholders, ideally with digital technology, with time spent in hospitals mapping processes and solutions with clinical staff. Understanding of data privacy and medical device regulations is a plus.
• Startups: previous experience working in a startup or agency environment.
• Communication: experience presenting to stakeholders of all levels, including c-suite.

• Trustworthy: be dependable and honest, deliver what you promise or communicate if you can’t
• Impactful: passionate for improving global healthcare via technology, take pride in work, problem-solver
• Empathetic: treat colleagues and clients with respect, listen and understand challenges of the team
• Insightful: have insight into your strengths and weaknesses, be open to receiving and giving feedback
• Adaptable: manage complex processes in a rapidly changing environment, be flexible, can-do attitude

• £70-£80k per annum (depending on experience), with annual salary reviews
• Employee share options (EMI scheme), which vest at intervals
• 25 days annual leave, plus Bank Holidays
• Employee Assistance Programme (access to counselling services, financial planning and discounts).
• Work Laptop and accessories
• Access to Spaces & Regus co-working
• Flexible hybrid working, Monday to Friday (8.30am to 5.30pm) (minimum one office day per week)
• The role requires a willingness to travel. Will involve multiple client visits each week
• The role is subject to a 6-month probation period

• Tangible impact on hospital efficiencies and patient care
• Flexible working where possible
• Feel valued and empowered to contribute to core company decisions
• Work with a passionate, exceptional and smart group of individuals

MediShout