We’re the heart of the council, providing vital support to every team, so they can function effectively.From managing communications with residents or preparing meetings, to coordinating major projects, we make everything tick. So, we see the impact of our work and how we improve life for the people of Leicester every day.It’s a great launchpad for your career, because we work with every department in the council. So, join us and you’ll get to know all the council services, with plenty of opportunities to build a range of skills that can be easily transferred into a variety of careers.This is a career graded post (LG Band 03 – LG Band 05). Dependent on availability of work/vacancy at a higher level, progress will be by satisfactory performance, agreed at annual Appraisals and through on-going supervision.We will consider this vacancy on a secondment basis for Leicester City Council employees. If you wish to apply for this post on a secondment basis then please make your line manager aware before applying.What you’ll be doingAs a Admin and Business Support Officer you’ll ensure the service runs smoothly by responding to face-to-face enquiries, answering the telephone, responding to emails; resolving enquires in an efficient way. You’ll be responsible for maintaining accurate electronic filing systems to ensure all records are up-to-date and remain confidential as well as process payment of orders/invoices or payments direct to individuals. You may support meetings by taking notes/minutes, cover reception duties and switchboard services.What you’ll needYou’ll have some experience of carrying out administration tasks, supporting meetings as well as have a good understanding of the importance of customer care. Using good verbal and written communication skills, you’ll provide excellent customer service when resolving and responding to a variety of enquiries. With strong organisational skills, you’ll be able to work under pressure, in a fast-paced environment; ensuring telephone enquiries are answered in an efficient manner. You’ll have proficient IT skills to carry out general administrative tasks, maintain records and databases and produce simple reports to aid service delivery. Working with speed, accuracy, and high attention to detail, to deliver a high-quality frontline service.What we can offer youAs well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.Join usWe’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.
