Senior Service Delivery Engineer
GitHub, Inc.
- United Kingdom
- Permanent
- Full-time
Locations: In this role you can work from Remote, United Kingdom
Overview:GitHub helps companies and organizations succeed by enabling them to build better software, together. We're looking for a Service Delivery Engineer to help our Expert Services team solve our customers' needs. The ideal candidate will have the aptitude and passion to become a master of GitHub's product capabilities and underlying technologies. We need a high performing engineering consultant to help our customers improve their software delivery. This person will solve challenges with many different technologies and work closely with our customers, as well as GitHub's internal departments.Responsibilities:Delivery ReadinessMonitor and evaluate performance and support readiness in delivery quality for customers and specific internal teamsShare technical expertise and contribute to the success of the team by providing coaching and role readiness trainingContinue to evolve product knowledge to prepare for new product releasesCustomer DeliveryDrive services pre-sales and scoping exercises to position GitHub value drivers to customers by focusing on customer outcomesEnhance customer adoption of the GitHub platform while achieving targeted average billable utilization and Customer Satisfaction goalsServe as a trusted advisor to customers, helping solve increasingly complex technical issuesProvide advice to customers and partners during engagementsManage client expectations, scope of work, and draft change orders as neededComplete service delivery engagements within time and budget, while meeting customer expectationsDevelop repeat business by positioning the value of future services delivery phasesCollaborationCollaborate on cross-team and cross-product technical issues by working with resources from other groupsHelp drive top organizational priorities by working with managers, engineers, product teams, and other stakeholdersEngage and collaborate with other GitHub groups to gain resolution for critical, complex issuesAdvocate for product improvements based on customer feedbackBuild communities to resolve customer and partner issuesSolutions DevelopmentUnderstand customer goals and help create tailored solutionsProvide technical clarity regarding an array of technologiesHelp customers make informed decisions by weighing critical technical solutionsCreate high-quality, reusable solutions for customersBuild solutions such as migrating source code from legacy systems, creating CI/CD pipelines, or automating infrastructure provisioningQualifications:Required Qualifications7+ years experience in technical consulting, software development, application security, or related fieldOR Bachelor's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience in technical consulting, software development, application security, or related fieldOR equivalent experience1+ year(s) experience leading customer projectsExperience in Software Development or DevOpsIn-depth knowledge of the Git version control systemPreferred Qualifications9+ years experience in technical consulting, software development, application security, or related fieldOR Bachelor's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 7+ years experienceOR Master's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience3+ years experience leading customer projects3+ years experience in technical consultingFamiliarity with the GitHub platform and associated workflows or familiarity with legacy version control systems (SVN, CVS, ClearCase, AccuRev, etc.)Strong experience with AI-assisted coding assistants (e.g., GitHub Copilot, Cursor) to accelerate and improve software development workflows * Business proficient Spanish language skillsGitHub Leadership Principles:GitHub values
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
- Model
- Coach
- Care
- Create clarity
- Generate energy
- Deliver success
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!