Consultancy Divisional EHP Manager

Shield Safety

  • United Kingdom
  • £50,000-55,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Job Purpose​Reporting directly into the Head of Consultancy, this role combines strategic leadership, operational oversight, and direct client engagement to deliver high-quality consultancy services aligned with Shield Safety's purpose to make the world a safer place to eat, work and play.It focuses on building trusted relationships with customers, identifying practical solutions aligned to our products, and effectively communicating these to enhance governance and safety culture. Day-to-day responsibilities include a range of consultancy activities that support these goals whilst leading and developing a high-performing team of Environmental Health Practitioners (EHPs) including Principal, Senior, and Graduate EHP consultants within the Safety Consultancy division.​Key Responsibilities​
  • Provide strategic oversight and guidance to ensure consultants consistently identify and communicate key risks and focus areas across food safety, fire safety, health and safety, and licensing.
  • Ensure consultants deliver practical, product-aligned solutions that support Shield Safety's mission and meet client needs.
  • Maintain and deepen team expertise in Shield Safety's product suite, fostering close collaboration with the Product team to influence and support the development and launch of new offerings.
  • Champion a culture of trust and credibility in client relationships, ensuring consultants demonstrate consistency, care, and professionalism.
  • Oversee the delivery of clear, confident, and actionable safety advice to clients, ensuring high standards of communication and impact.
  • Facilitate strong cross-functional collaboration, particularly with Sales, to align on shared goals and drive commercial success.
  • Identify opportunities to expand and enhance consultancy services, supporting innovation and continuous improvement.
  • Ensure the team maintains subject matter expertise in Safe to Trade, including comprehensive knowledge of its Standards and bolt-ons.
  • Line Management of EHP consultants who provide high quality safety consultancy products and services as well as expert advice and assistance on matters related to Food Safety, Fire Safety, Health & Safety, and Licensing, raised through adviceline queries or via telephone.
  • Maintaining strong relationships with a portfolio of key clients, acting as a trusted advisor and ensuring consistent delivery of value-added consultancy services.
  • Collaborate with the Commercial team to align consultancy delivery with strategic client goals.
  • Planning and execution of consultancy projects, ensuring timely delivery and high standards of service.
  • Oversight and responsible for the allocation and completion of the EHP Consultant's workload ensuring on-time service delivery to the right quality.
  • Support the delivery of Safety Consultancy products, and bespoke consultancy interventions, including policy development and hazard management.
  • Ensure effective use of tools such as RiskProof, ClickUp, and HubSpot for tracking performance, project completion, opportunities, and client engagement.
  • Contribute to the ongoing development of the Safety Consultancy strategy, including service innovation, process improvement, and commercial growth.
  • Onboarding, mentoring, and progression of graduate EHPs, ensuring alignment with the Safety Consultancy competency matrix and completion of the CIEH Registered Practitioner pathway.
  • Performing quality assurance tasks on your team, including report checks, peer review and shadow and witness visits.
  • Communicating business updates, including company strategy, policy changes, key successes etc.
  • Leading the induction and ongoing development of EHP Consultants, including evaluating new starters' competencies to shape their PDPs, delivering CPD training content, and providing instruction on essential software and systems.
​As a Manager you are accountable for:
  • Setting the culture of your team by leading by example and holding your team accountable for their work and the core values of the business.
  • Accountable for team performance, with clear ownership of targets and KPIs.
  • Evaluating performance and developing people e.g. performance manager poor performers and identify future stars and develop them.
  • Communicating business updates e.g. company strategy, policy changes key success etc
  • The well-being, engagement and personal development of your team.
  • The recruitment and retention of your team
​Equality, Diversity & Inclusion​At Shield Safety, we are proud to have a diverse workforce, and we are committed to ensuring equality and inclusion at all levels within the business. It is imperative that we have a mix of talents, skills and experience within our teams and actively encourage diversity in order to meet these requirements. We value the diversified opinions when we make key decisions, generate new ideas or come up with solutions to challenges. We know that this is the best way to support our clients, and we feel that our workplace should mirror the demographic make-up of the population and of our client base.​As Shield Safety company continues to grow and expand, we welcome applications from everyone interested in joining our team, including applicants within underrepresented groups. Our recruitment process is being continually refined and evolved to ensure that all applicants are screened fairly and without discrimination.​What We Offer​At Shield Safety, we have worked closely as a team of develop an enhanced benefits package that benefits everyone. All of our colleagues benefit from flexible working hours, birthdays off, remote working options and we also offer a generous holiday (with the option to buy up to 5 extra holiday days if you'd like them). We are a social bunch and regularly organise events and get-togethers to encourage friendships, meet new people and have fun together (both in-person and remotely). As well as all this, we also provide an enhanced pension scheme, enhanced maternity & paternity leave, health cash plan, and much more to support the health and overall wellbeing of our colleagues.​Some of our benefits include:​
  • 33 days' holiday (incl. Bank Holidays) which rises with service, plus the option to purchase 5 extra days per year
  • Flexible working options including flexi-time and working from home
  • Healthcare Plan (including dental, eyecare, physio, hospital stays, etc)
  • 5% employer pension contribution
  • Employee Assistance Programme & Wellbeing App
  • Generous Maternity Leave and enhanced Paternity Leave
  • Support with CPD and training to help you advance in your career
  • Bespoke induction plan for all new starters to help you settle into your new role
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Shield Safety