Spa Manager- Soho Farmhouse

Soho House

  • Soho, Central London
  • Permanent
  • Full-time
  • 1 month ago
Spa ManagerWhat's in it for you?
  • High treatment and retail commission scheme.
  • Weekly Pay
  • Team meal whilst on shift prepared by our chefs
  • Soho Friends Membership
  • 50% Team discount on Food & Drink, 7 days a week
  • Team Room Rates; Any Bedroom, Any House, $100 a night
  • Health Cash Plan (option to add children)
  • Dental Plan (option to add children)
  • Birthday Day Off
  • Discount on Cowshed products and Soho Home (up to 50%)
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Soho Farmhouse...Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours' drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake's Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.The Role…We are seeking an experienced Spa Manager to join our team at Soho Farmhouse (OX7 4JS). As a Spa Manager, you will be a hands-on leader with a passion for wellness, team development and guest experience. You will be responsible for building and onboarding a best in class team, leading the Health Club Spa operations, ensuring seamless delivery of service across all touchpoints, achieving financial targets and contributing to the successful delivery of business goals and strategic initiatives. This role reports into the Global Director of Soho Health Club and House General Manager.Duties include...
  • Lead and motivate a large spa team, ensuring high service standards, team development, and retention
  • Drive spa performance through strategic planning, KPI tracking, and revenue growth initiatives
  • Oversee recruitment, onboarding, training, and performance management for all spa staff
  • Uphold exceptional guest and member experiences, ensuring all feedback is actioned and service is consistent
  • Maintain full compliance with health, safety, licensing, and insurance regulations
  • Control budgets and stock, manage costs, and monitor profitability across treatments and retail.
  • Ensure therapists are commercially driven, with strong product knowledge and upselling capabilities
  • Coordinate rotas and resourcing to meet business needs and maximise appointment availability
  • Champion wellness and innovation, introducing new treatments, services, and practitioner partnerships
  • Collaborate cross-functionally, particularly with Marketing, Operations, and Global Health Club leadership
  • Manage spa systems and software, ensuring effective use by all team members for bookings and reporting
  • Ensure the spa environment is visually and operationally excellent, including cleanliness, ambience, and maintenance
  • Run promotional events and local outreach initiatives to drive member engagement and business growth
  • Conduct regular team meetings, reviews, and training sessions to support professional development
  • Maintain accurate administrative records for attendance, payroll, health & safety, and compliance
Who we are looking for...
  • Must have 2-3 years previous Spa Management experience within a large busy Spa Operation
  • Treatment background, including NVQ level 2 & 3 or equivalent qualifications
  • Must have experience with People management functions
  • Excellent communication skills and customer service required.
  • Team player who communicates well with all colleagues
  • Punctual, reliable and trustworthy
  • Sense of urgency
  • Yes, yes, yes mentality
  • Can do attitude
  • Previous experience in a similar fast-paced environment
Required Skills/Qualifications
  • NVQ Level 2 or Level 3 or equivalent industry related qualifications
  • Flexible schedule and ability to work weekends and holidays as needed
  • Ability to multitask and excel in a high-volume and demanding fast-paced environment
Physical Requirements
  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to work on your feet for at least 8 hours.
  • Fast paced movements are required to go from one part of the club to others.
  • Occasionally kneel, bend, crouch and climb as required
Expected working hours for a Spa Manager:
  • Varying shift times across the seven days, to include working evenings, weekends, opens & closes
Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16)

Soho House