Senior Customer Care Administrator

Serve Talent

  • Woolpit, Suffolk
  • £30,000 per year
  • Permanent
  • Full-time
  • 27 days ago
  • Apply easily
Senior Customer Care AdministratorJob Type: Full Time, Permanent
Location: Woolpit, Bury St Edmunds
Working Hours: 37 Hours Per Week, Monday – Friday
Salary: £27,000 - £30,000 (DOE)Benefits:
  • A friendly working environment
  • Sage benefits
  • Private health cover after successful probationary period
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and sliding wardrobes.Key Responsibilities – Senior Customer Care Administrator:
  • Assisting with booking appointments with customers in occupied properties
  • Coordinating with Service Engineers to attend appointments
  • Raising delivery notes and invoices
  • Updating information on internal systems and feeding back to principal contractors
  • Managing incoming calls and email enquiries in a professional and friendly manner
  • Transferring information from the SAPs system and updating jobs on internal and contractor platforms
  • Managing your own workload while supporting the wider customer care team
Person Specification – Senior Customer Care Administrator:
  • Previous experience in a customer care or administrative role is desirable
  • Highly organised with excellent attention to detail
  • Personable and adaptable with a proactive approach
  • Strong communication skills, both written and verbal
  • Able to work independently and collaboratively within a team
  • Good time management and multitasking abilities
  • Proficient computer skills including Excel; Sage experience is advantageous, though training will be provided

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