Customer Proposition and Development Manager

BP

  • Sunbury, Surrey
  • Permanent
  • Full-time
  • 6 days ago
Entity: Customers & ProductsJob Family Group: Marketing GroupJob Description:As a Customer Proposition and Development Manager you will help shape and lead the Mobility & Convenience (M&C) core offer portfolio—spanning non‑fuels, and digital solutions. Your role will be responsible to lead the development of customer centric propositions, that drive business growth. You will translate trends, customer insights and market opportunities into compelling propositions and own the brand experience.Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.What you’ll do
  • Own M&C offers: Design and launch core propositions— non‑fuel (e.g. new convenience offers, partnerships, etc.), and digital—driven by customer insight and brand excellence.
  • Deliver measurable results: Collaborate with the Marketing Network of Excellence to optimise marketing ROI, brand engagement, volume, profitability, and lifetime value.
  • Shape the brand narrative: Develop compelling brand identities, assets, and content that amplify awareness, demand, and preference—closely collaborating with Brand, Comms, and Content teams.
  • Drive GTM strategy: Partner with core markets to build differentiated value propositions and go‑to‑market plans tailored to address specific customer needs and pain points.
  • Manage concept to launch: Lead ideation, testing, business cases, and content briefing for offers, products, and services.
  • Orchestrate across channels: Ensure a unified customer experience—a seamless blend of fuels, non‑fuels, and digital.
  • Standardise & scale: Drive alignment on shared mechanics and technology across markets, reducing duplication and improving efficiency.
  • Manage offer lifecycle: Oversee product lifecycle—from launch through sunset—validating with local markets and implementing supporting tech.
  • Identify new opportunities: Collaborate with Tech, Ops, and partners to surface and implement new digital/non‑fuel solutions (e.g., pay‑by‑plate, kiosks).
  • Support market execution: Create activation toolkits for local markets, enabling consistency and simplicity at scale.
  • Steward budget & planning: Input and manage budgets for your initiatives, ensuring financial efficiency and strategic alignment.
Your experience & expertise
  • Experience within retail/convenience proposition development is essential
  • Proven track record translating commercial and marketing strategy into roadmaps—ideally within a complex global matrix.
  • Deep experience in B2B, B2C, or B2B2C offer development, underpinned by customer insights.
  • Strong leadership with cross‑functional influence across multiple regions.
  • Experience working within a franchise model would be desirable
  • Experience managing agencies—ideally on premium offer/value‑proposition definitions.
  • Product management and marketing activation experience highly valued.
  • Analytical mindset—leveraging data and trends for strategic decisions.
  • Excellent networking and partner management—internally and externally.
  • Budgeting savvy, commercial intuition, and digital tech fluency.
  • Experience in developing and managing digital offers /ecosystems or working with digital aggregators / e-commerce players.
Please be aware that if we receive a very high volume of applications, we may close this vacancy earlier than the stated closing date. We would therefore encourage interested applicants to apply at the earliest opportunity to avoid disappointmentWhy join us?At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity! We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.Travel Requirement Up to 10% travel should be expected with this roleRelocation Assistance: This role is not eligible for relocationRemote Type: This position is a hybrid of office/remote workingSkills: Advocacy, Brand Management, Commercial Acumen, Customer Segmentation, Generating customer insights, Listening, Offer and product knowledge, Offer Development, Sector, market, customer and competitor understanding, Translating strategy into plansLegal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please .If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

BP