Customer Service Advisor
- Derby
- £13.20 per hour
- Permanent
- Full-time
- Location: Derby, Derbyshire, England
- Salary: £13.20 - 13.20 per hour + None
- Category
- Sector:
- Contract type Contract
- Consultant: Jessica Winterbottom
- Schedule customer-appointed and proactive work.
- Liaise with customers and other stakeholders to ensure work is completed to the highest quality standards and in compliance with local regulations.
- Keep customers informed about the status of their work requests, explaining the necessary steps to ensure their satisfaction.
- Adhere to service levels that meet customer and company expectations.
- Proactively identify opportunities for process improvements and contribute ideas to local meetings and continuous improvement groups.
- Manage and adjust the workflow dynamically to meet changing priorities and service levels, ensuring both customer and business needs are met.
- To excel in this role, you should have:
- Strong IT skills, particularly with the Microsoft Office suite.
- The ability to work under pressure in a dynamic and evolving environment.
- Excellent communication skills with a proven track record of managing customer expectations.
- The capability to interpret and analyse complex information.
- Experience working to service levels and individual targets.
- If you meet the qualifications outlined above, we want to hear from you.