The role of the Paraplanner is to work alongside and provide knowledgeable and technical support to our Adviser(s) to ensure the appropriate end to end management of the client lifecycle using the PFS agreed policies, processes and toolset.The Paraplanner reports to the Adviser(s) and PFS Support Manager.Core Experience / CompetenciesPrevious Experience of Intelligent Office (IO)Strong customer service ethos - able to build and maintain relationships of trust across a diverse client base.Process driven - able to follow defined processes to evidence adherence to PFS standards and policies, regulatory requirements and any other compliance demands.Attention to detail - working with the Adviser(s) to ensure that clients have all the information they need in order to review and make decisions about their investments; that providers have the correct details to carry out client instructions; and that all this information is recorded in the agreed PFS format and process.Problem solving - able to find solutions to issues and non-standard situations as they arise, ensuring appropriate escalation and recording in line with complaints processes and/or feedback to ensure continuous improvement on PFS processes and toolset.Collaborative Communicator - building relationships with clients whilst maintaining trust and inspiring confidence. Liaising and working with administrator(s) and offering support to ensure correct illustrations, key features and applications are provided.Able prioritise and manage workload - work with Adviser(s) to understand and prioritise client workload while balancing new business applications and ensuring provider forms are prepared as required and clients are updated throughout the process.ResponsibilitiesTechnical knowledge of products and procedures as well as relevant law. Ability to work with defined business processes, for example.Participates in weekly meeting to organise and prioritise workload. Organises regular touch points during the week to ensure that activities and deliverables are carried out to plan and within deadlines.Acts as key point of contact for clients; organising and dealing with correspondence via telephone, email or letter (as per client specification), as well as attending meetings with clients.Works with the Adviser(s) to ensure that client reports (suitability reports, annual review reports, meeting notes, portfolio report) are generated from IO/Genovo using the standard templates where appropriate; and producing/updating/writing more technical reports as required.Supports the Adviser(s) in utilising other agreed toolsets to provide data for client identification for example lifestyle planning via cashflow analysis, risk reports, investment analysis etc.Conducting research required to support advice from Adviser(s) including all relevant analysis, technical product research, producing illustrations etc.HNW client support as required.Support administrators on group corporate pensions and associated group benefits as required.Acts as main point of contact between Providers and Adviser(s) in the transfer, set up and administration of investments and policies on behalf of clients. This includes dealing with letters or authority, processing new applications, following up with ongoing transactions, resolving issues etc. Ensures that the client is kept informed on progress and is notified when transactions are completed.Ensures that client fees and commission (initial, ongoing and ad-hoc) are set up and maintained correctly in IO to support accurate monthly payments to the Adviser(s) and provide an accurate view for client and firm reporting.Ad-hoc paraplanning tasks on behalf of the Adviser.Liaising with Compliance Teams, and completing any remedial work required to allow the Adviser(s) to proceed with the business.Provides support for Head of Support in defining and carrying out organisational projects and initiatives.Other TasksComplete mandatory/regulatory training to given deadlines.Adhere to company policies.Maintain a clear desk and ensure all client documentation is locked away securely out of hours.Ensure that all confidential paperwork is either scanned to the relevant file and disposed of in the confidential data bins or shredded.Requirements Industry qualifications: Level 4, DipPP, J09, J10, CF1 Chartered Financial Planner status or working towards (preferred) A minimum of 4 years industry experience Excellent administrative, research, report writing and communication skills Excellent analytical skills with a preference for working in a structured, planned manner Maintained suitable CPD level and desire to continue progression
