Work Coordinator / Scheduler - North Belfast

• Efficiently schedule and manage appointments using relevant planning and response systems, ensuring all tasks are allocated and completed within agreed client timescales.
• Optimise engineers' workflows by developing and maintaining productive and efficient work routes, maximising their time and resources.
• Monitor and track job progress to ensure all Key Performance Indicators (KPIs) and client expectations are consistently met.
• Work closely with clients, engineers, and internal teams to ensure smooth scheduling operations and address any issues promptly.
• Conduct customer satisfaction surveys, maintain accurate records, and ensure compliance with company procedures.
• Assist in training and on-boarding of new starters, ensuring they understand scheduling systems, processes, and responsibilities.
• Support continuous improvement initiatives by identifying areas for enhanced efficiency and process optimisation.

• Strong organisational and time-management skills, with the ability to handle multiple tasks and prioritise effectively.
• Proficiency in MS Office applications, particularly Excel and Word.
• Previous administrative experience, ideally within a construction, regeneration, or responsive repairs environment.
• Excellent communication and interpersonal skills to engage effectively with engineers, clients, and stakeholders.
• Problem-solving ability to address scheduling conflicts, last-minute changes, and resource allocation challenges.

• Experience working within partnership arrangements, particularly in the context of responsive repairs contracts.
• Knowledge of scheduling and appointment management systems used in construction or regeneration services.
• Understanding of local government operations and familiarity with Registered Social Landlords (RSLs).

Vanrath