Regional Service Manager
- South West England
- £45,000 per year
- Permanent
- Full-time
- Full ownership of regional service operations, ensuring PPM, SLA and compliance targets are met.
- Plan and allocate resources to ensure the right skills are on the right jobs.
- Manage the regional P&L and deliver profitability targets.
- Lead, coach, and develop engineers and lead engineers; run performance reviews and competency assessments.
- Oversee scheduling to optimise labour deployment and call-out response.
- Drive continuous improvement to achieve 85%+ first-time fix through stock control, training and data insight.
- Review service dockets daily, tracking job completion and identifying follow-on works.
- Produce weekly reports on engineer performance, customer SLAs and job progress.
- Control service department costs (timesheets, expenses, parts, fuel).
- Act as the primary escalation point for urgent customer issues and manage subcontractor performance.
- Take full ownership of customer service delivery and satisfaction across the region.
- Proven experience in a similar management role within Fire & Security.
- Track record leading and developing large, often remote, service engineer teams.
- Strong practical industry knowledge with the capability to provide hands-on technical support.
- Confident, professional leadership style; resilient decision-maker who can handle challenging situations.