Care & Support Manager

• Ensure that support is provided in an effective, efficient, and sustainable way resulting in positive outcomes in line with individual support plans.
• Lead the development and maintenance of effective working relationships with People We Support, their relatives and advocates.
• Facilitate effective working relationships with other agencies who are involved in the lives of the People We Support.
• Actively listen to the views, ideas, and concerns of the People We Support, both individually and through all established channels.
• Actively support the People We Support with to experience life opportunities which promote and maximise the potential to fulfil their aspirations.
• Ensure that the People We Support have access to mainstream agencies and amenities in their respective community.
• Have overall responsibility for the proper and safe use of medicines, including the collection of prescriptions, administration, and storage of medication for the People We Support.
• Ensure that our workshops are suitably staffed with an effective and skilled team of staff, and that people attending the workshops work towards their chosen goals.

• Ensure staff are supported through regular supervision, observations, and appraisals in line with policy.
• Build effective working relationships with local authorities, CQC and other inspection bodies, families and other stakeholders that inform and drive the service.
• Manage effective external working relationships with stakeholders and liaise on behalf of the Charity as appropriate ensuring the reputation of the organisation is maintained.
• Ensure that staff successfully complete all mandatory and required learning and development to achieve compliance and have opportunities that strives for ongoing development.
• Work collaboratively with colleagues in the Croft Community, other communities and centrally to improve service effectiveness, achieve targets and standards.
• Attend, support and contribute to Charity’s meetings and affiliated organisations and

• Ensure that daily notes are recorded correctly, that support plans, risk assessments for the People We Support are up to date, within required scope, allocated budget and designed to deliver an individualised package which meets the needs of the People We Support and increases a life of opportunity.
• Ensure adequate staffing arrangements are in place for each support package as part of effective roster management/on call and covering staff absence.
• Carry out pre-admission assessments of potential people ensuring the service can provide the living and support environment that will meet the needs and aspirations.
• Report on service performance on a monthly basis in relation to your areas of responsibility in line the Trust’s Quality Assurance standards and compliance requirements and take corrective action where under performance arises.
• Work with the internal quality team to ensure that regular quality audits are undertaken and reported upon.

• Support the positive behaviour support approach across all areas of the service so it is an integrated way of working and planning and delivering services.
• Act as a mentor and assist with the development and management to the support team and through coaching enable staff to apply experience and learning in their everyday work.
• Ensure that all staff are informed about and work within organisational policies and procedures and are fully up to date with internal communications in the service, Croft Community and Trust-wide.
• Contribute to the formulation of relevant policies and procedures through the Registered Managers Forum and in conjunction with the Quality Assurance Team.
• Keep abreast of best practice in working with learning disability and complex needs and engage with the regional social care and Skills for Care networks.
• Lead in developing links in the community to enhance the inclusion and participation of the People We Support.
• Ensure that the Trust’s equality and diversity policy is implemented in respect of both employment and service delivery.
• Ensure compliance in respect of fire, COSHH, and all health and safety in the community and in all activities.

• Contribute to projects and determining, implementation and embedding change.
• Propose options for change that could provide benefits to people we support and improve services.

• Manage your own continual professional development utilising available learning resources and opportunities and own personal networks.
• Agree to operate in line with the general standards and behaviour as detailed in the Code of Conduct which includes professional integrity, personal boundaries, awareness of risk, health and safety at work, data protection / GDPR and embracing the cultural diversity of all colleagues and people we support.
• Demonstrate flexibility regarding working patterns.

• You will have Leadership in Health and Social Care level 5 or equivalent or be willing to work towards this.
• A professional qualification - nursing or social work, is desirable.
• Knowledge of adult Social Care sector (services for people with learning disabilities, autism and or mental ill health): including the legal context, regulators and commissioners’ expectations and funding streams.
• People management skills that include coaching and developing staff.
• Knowledge of budgetary management.
• Understanding of quality assurance processes and evidencing outcomes/standards
• Knowledge of safeguarding and liaising with other professionals, assessment, matching and analytical skills, equalities, and involvement.
• Strong organisational and interpersonal skills.
• Excellent communication skills.
• Excellent IT skills - good working knowledge of Microsoft packages and excel spreadsheets.
• Participation in out of hours duty management.

Camphill Village Trust