Administration Manager - GP Practice (Clapham Junction)

NHS

  • Clapham Junction, South West London
  • £31,000 per year
  • Permanent
  • Full-time
  • 4 days ago
GP Practice Experience EssentialAre you a dynamic leader ready for a new challenge in healthcare management? Passionate about delivering exceptional patient care and leading high-performing teams? Join us at Practice Plus as an Administration / Operations Manager at The Junction Health Centre, working full-time (37.5 hours/week) on a permanent basis.About the Role Were looking for a proactive, forward-thinking Operations Manager to play a pivotal role in driving operational excellence and team development. Youll lead the Administration and Reception teams, act as a key liaison within the wider primary care team, and support both clinical and service management functions. Your leadership will help shape an outstanding patient experience and efficient day-to-day operations.If you are a Deputy Practice Manager, Senior Receptionist or Administration Manager currently, then we want to hear form you.Main duties of the jobKey Responsibilities:Lead, motivate, and develop the non-clinical team through regular 1-to-1s, performance reviews, and tailored development plans.Provide ongoing coaching and foster a culture of continuous improvement.Manage and resolve patient complaints professionally and promptly.Oversee daily administrative operations, ensuring compliance with Practice Plus policies and healthcare regulations.Act as a point of escalation for complex administrative and reception issues.Support the Service Manager and clinical team in service planning and quality improvement initiatives.Take ownership of health and safety within the practice.About usWho Were Looking For:Proven people management experience with direct line management responsibilityideally in a healthcare or GP setting.Strong track record in team leadership, development, and performance management.Skilled in handling complaints with sensitivity and professionalism.Solid understanding of healthcare governance, quality assurance, and operational procedures.Excellent communication, interpersonal, and organisational skills.Ability to work independently, manage competing priorities, and thrive under pressure.Why Join Practice Plus? Were passionate about accessible, high-quality healthcarewhether NHS or private. Our diverse services range from surgery and diagnostics to urgent care, delivered across the country. Join a forward-thinking organisation committed to innovation and improving patient wellbeing.Additional Information: Offers are subject to satisfactory references and a DBS check.DetailsDate posted29 August 2025Pay schemeOtherSalary£31,000 a year Competitive Salary paying up to £31,000 per annumContractPermanentWorking patternFull-timeReference number7630-1Job locationsThe Junction Health CentreArches 5-8 Grant RoadLondonSW11 2NUJob descriptionJob responsibilitiesGP Practice Experience EssentialAre you a dynamic leader ready for a new challenge in healthcare management? Passionate about delivering exceptional patient care and leading high-performing teams? Join us at Practice Plus as an Administration / Operations Manager at The Junction Health Centre, working full-time (37.5 hours/week) on a permanent basis.About the Role Were looking for a proactive, forward-thinking Operations Manager to play a pivotal role in driving operational excellence and team development. Youll lead the Administration and Reception teams, act as a key liaison within the wider primary care team, and support both clinical and service management functions. Your leadership will help shape an outstanding patient experience and efficient day-to-day operations.If you are a Deputy Practice Manager, Senior Receptionist or Administration Manager currently, then we want to hear form you. Job descriptionJob responsibilitiesGP Practice Experience EssentialAre you a dynamic leader ready for a new challenge in healthcare management? Passionate about delivering exceptional patient care and leading high-performing teams? Join us at Practice Plus as an Administration / Operations Manager at The Junction Health Centre, working full-time (37.5 hours/week) on a permanent basis.About the Role Were looking for a proactive, forward-thinking Operations Manager to play a pivotal role in driving operational excellence and team development. Youll lead the Administration and Reception teams, act as a key liaison within the wider primary care team, and support both clinical and service management functions. Your leadership will help shape an outstanding patient experience and efficient day-to-day operations.If you are a Deputy Practice Manager, Senior Receptionist or Administration Manager currently, then we want to hear form you.Person SpecificationQualificationsEssential
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ExperienceEssential
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Additional CriteriaEssential
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Person SpecificationQualificationsEssential
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Desirable
  • Please request job description and person specification
ExperienceEssential
  • Please request job description and person specification
Desirable
  • Please request job description and person specification
Additional CriteriaEssential
  • Please request job description and person specification
Desirable
  • Please request job description and person specification

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