Passenger Transport Co-Ordinator

Coventry City Council

  • Coventry
  • £28,598-34,434 per year
  • Permanent
  • Full-time
  • 13 days ago
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:
  • Open and fair: We are fair, open, and transparent.
  • Nurture and develop: We help and encourage everyone to be their best and do their best.
  • Engage and empower: We talk and listen to others, working together as one.
  • Create and innovate: We embrace new ways of working to continuously improve.
  • Own and be accountable: We work together to deliver the best services for our residents.
  • Value and respect: We put diversity and inclusion at the heart of all we do.
About the team we are recruiting toWe value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and free from discrimination and bias.Passenger Transport Services (PTS) Coventry, is responsible for delivering transport services to approximately 1200 passengers daily, to schools and daycare centres with special educational needs and/or physical and/or sensory impairments.PTS have a team of over 180 staff from casual to F/T, supporting the service with 80 accessible minibus-type vehicles. The positions being recruited are on a split shift basis and there will be a need for successful candidates to work in the morning and afternoon with a break in between.What is the job role?This is a fast-paced service that provides transportation for SEN children and young people, as well as older members of the community. Therefore, this pivotal role is to support the successful delivery of Passenger Transport Services by ensuring the provision of an excellent and 'customer-focused' can-do service to all stakeholders, which reflects the vision, values, aims and objectives of Coventry City Council and its partners.Working with an experienced team of coordinators and Supervisors across a two-week shift pattern from 6.45 am - 6.30 pm, you will be engaging children, young people, parents/carers, schools, children's and adult services daily in an ever-changing, challenging but rewarding role, that includes:
  • To provide 'on-site' supervision and deployment of all operational staff and vehicles.
  • Maintain all administrative processes and procedures, ensuring all information recorded and/or obtained is clear and accurate at all times.
  • Operation of vehicles, escort duties, and/or ancillary duties in relation to the delivery of Passenger Transport Services.
  • To deputise for the Passenger Transport Supervisor as and when required and on appropriate issues.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for?You will be experienced at working within a busy, diverse customer-facing service with a calm, solution-focused approach. You will have an understanding of safeguarding, health and safety and quality control and compliance. You will have experience in supervising people. You will have the ability to respond to complaints, queries in a sensitive, empathetic manner and offer support to various stakeholders. Therefore, skills and traits such as being motivated, a multitasker, flexible, organised, IT competent, a team player and a can-do problem solver will stand you in good stead for this role.Professionalism and a good work ethic are an essential part of our service. We expect our assistants to:
  • Respect all clients and treat them with sensitivity and dignity at all times.
  • Be flexible in working contracted hours over a standard working day and a 5-day working week on a rota.
  • You need to be very patient, always calm, resilient and understanding of the needs of SEN children and vulnerable adults.
If you need help or support to complete your application, please visit our to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
  • Members of the Armed Forces and veterans
  • Are currently in care or have previously been in care
  • If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process, please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification that the Council considers to be reasonable.About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse.At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards and benefits package - to find out more please visitCoventry City Council

Coventry City Council