Multi Drop Delivery Specialist

• Delivery of Goods: Transport heavy home appliances - fridges, freezers, washing machines, Televisions, etc to customers homes.
• Customer Interaction: Provide excellent customer service when interacting with donors and recipients, offering a positive representation of the client.
• Loading and Unloading: Assist with loading and unloading items, ensuring all goods are securely placed in the van and safely delivered to the destination.
• Vehicle Maintenance: Ensure the van is kept clean and in good working condition, conducting basic checks and reporting any mechanical issues.
• Health and Safety Compliance: Follow all safety guidelines and regulations while driving, loading, and unloading, to ensure a safe environment for yourself, passengers, and the public.

• Driving Skills: Valid UK driver’s license (2 years driving experience, maximum 6 points, with experience in driving vans or similar vehicles such as LWB/3.5T)
• UK Work Eligibility: All must have the Right to Work in the UK
• Vetting: All applicants must hold or pass a Criminal Record Check.
• Navigation Skills: Ability to navigate effectively, using maps or GPS systems to plan routes and deliver goods efficiently.
• Customer Service: Strong communication and interpersonal skills to interact with donors, recipients, and team members professionally and courteously.
• Organisational Skills: Ability to manage collections, deliveries, and documentation, keeping track of schedules, and inventory
• Problem Solving: Ability to quickly resolve issues such as unexpected delays or changes in delivery/pickup plans.
• Physical Fitness: Ability to load, unload, and lift boxes or items (often requiring manual handling and heavy lifting).
• Time Management: Ability to prioritise tasks and meet deadlines, ensuring that collections and deliveries are completed on time.
• Vehicle Maintenance Awareness: Basic understanding of vehicle maintenance to perform basic checks (oil, tire pressure, fuel, etc.) and report issues when necessary.

• Reliability: Punctual and dependable, with a strong sense of responsibility to ensure goods are delivered and collected as scheduled.
• Trustworthy: Ability to handle valuable items with care and honesty, ensuring all items are accounted for.
• Friendly and Approachable: A positive, friendly attitude towards donors, recipients, and colleagues, representing our and our clients values well.
• Team Player: Willing to work collaboratively with other staff members, both in the van, our and our clients operations.
• Self-Motivated: Ability to work independently when needed, using initiative to manage your workload and handle challenges.
• Flexible: Willingness to adapt to changing schedules, tasks, and locations as required.
• Compassionate: A genuine interest in and a passion for supporting the community or those in need.
• Attention to Detail: Ensuring all items are accurately documented, handled carefully, and the vehicle is kept clean and well-organized.
• Flexibility: You must have full time availability across the week, which will include weekend working.
• Disclosure - A successful criminal records check is mandatory
• Experience: Previous experience in removals, delivery, or a similar field is preferred. Any knowledge of installations—such as plumbing or electrical work—would be an advantage, though full training will be provided.
• Please note: if you choose to use your own vehicle, you must have the following insurance in place:

• Public Liability
• Goods in Transit
• Business Motor Insurance covering carriage of goods for hire and reward (social, domestic & pleasure policies are not accepted)

ATA North