Assistant General Manager - PBSA - Student Accommodation

Ritz Recruitment

  • Nottingham
  • £32,240 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Assistant General Manager – PBSA (Student Accommodation)Nottingham City CentreSalary: £32,240 per annum, plus 5% discretionary bonusHours: 37.5 hours per week. Predominantly working 8am – 4pm, Monday to Friday but also able to provide cover on late shifts, 12.00 – 8pm and some weekendsWorking for a large purpose built student accommodation in the heart of Nottingham, the Assistant General Manager will become a key part of our clients existing, friendly and experienced property team.You’ll be delivering the best resident experience, ensuring that they maintain the building to the highest standard and are compliant in all areas. You will build strong relationships with your team, who deliver the highest standards. You will be getting involved in mini-projects supporting with debt, sales and the lead-up to summer turnaround. You will work with stakeholders, third party contractors and universities, championing the needs of customers and leading by example.You’ll be working closely with people and customers to ensure that everyone is working and living in a fun, safe and friendly environment. You’ll support your team members with rebooking, sales, events, compliance, safety and welfare, and the summer turnaround.
  • Lead the management of certain onsite departments and be the magic ingredient that brings the team together.
  • A champion always leads by example. Demonstrate a personal desire for high levels of service in all your interactions.
  • Be commercial savvy, helping to drive sales and marketing to achieve great results.
  • Every student is different and so are the teams that work in our properties. Don’t leave your personality at the door and please bring your whole self to work – it’s this ‘you’ we want to see every day.
  • Always strive for the best, supporting the Operations Manager with the financial performance of the property
  • Build relationships with team members, third party contractors and universities to understand how our buildings provide more than a room.
  • Adopt an unapologetic safety first approach to operating safe and secure properties in line with all statutory, legal, and moral obligations.
  • You’ll thrive on delivering a great customer experience and work closely with team members to always be welcoming and provide a safe backdrop to our residents’ time at university, giving them one less thing to worry about.
  • You will work with team members to ensure that the physical appearance of properties is of the highest standard.
  • Develop and guide the team along your journey of ensuring we fill our properties all year round, with residents who want to stay year after year.
  • Commit to the growth of your personal development and the team members around you.
  • You’ll be the subject expert in all things related to the day to day running of our buildings, ensuring that all team members are able to deliver the best experience for residents.
  • Understand your team, what motivates and drives them to ensure we sell out our buildings, and that they are safe and compliant.
  • Work with our centre of excellence to know and understand how to deal with queries from Finance, People, Health and Safety, Marketing and Procurement.
  • Work closely with the wider team: our people are great and you can be part of that! You will work particularly closely with various business units and operational teams to help assist with the running of the building, ensuring that we deliver the best customer experience.
  • Working in an open culture where we want to hear new ideas and how we can implement solutions to improve.
  • You’re the bridge between the team who k

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