Analyst, OTC Hotel Accounting
Hilton
- Glasgow
- Permanent
- Full-time
- Following direction and guidance from management, carrying out and coordinating all required OTC related tasks. Completing in a timely and efficient manner whilst working toward the successful achievement of goals and KPIs.
- Where continuous issues arise with a process, propose potential solutions to Management and implement upon agreement.
- Demonstrate a strong understanding of the end to end processes in all areas of OTC responsibility, supporting the confident delivery of solutions and responses to questions and queries.
- Research support for AR or guest (transient) dispute and compile supporting documentation
- Engage property teams to obtain input to resolve disputes, issues and queries
- Engage Team Leader of OTC Hotel Accounting to determine if adjustment is required
- Prepare and post adjusting entries
- Maintain Dispute Resolution documentation in accordance with Hilton standards
- Perform follow up based on establish collections schedule on outstanding payments from group master and convention related billings
- Review and verify an accurate bill was issued to group master/convention client
- Update call logs and maintain collections file in accordance with Hilton standards
- Assess collections status and present determination to write off payment per credit procedures to OTC Hotel Accounting Team Leader
- Review Booking Deposit Reports to identify groups with advanced deposit requirements
- Review bank statements to identify and confirm receipt of advanced deposits
- Prepare deposit postings and confirm deposits were posted successfully
- Maintain records and documentation in accordance with Hilton standards
- Support OTC Hotel Accounting special initiatives as directed by the Team Leader of OTC Hotel
- Report results to others to explain and decipher findings
- Experience in working in a compliant controls or collections/credit control environment
- Good technical skills and a good understanding of how OTC impacts other accounting areas
- Developing problem solving skills, including ability to effectively address any issue in collaboration with others, as well as support development in this area with direct reports and other team members
- A motivated and enthusiastic team player with excellent communication skills, both written and verbal, and experience communicating with all levels of management and external customers
- Committed to customer service with the ability to build, manage and maintain relationships at all levels within the organisation, projecting a hospitable service atmosphere at all times
- A ‘can-do’ and flexible approach in achieving results and the ability to drive and adapt to change, with the desire to develop multiple skills
- Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required
- Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritise responsibilities
- Experience in working in a collections/credit control environment
- Good knowledge of Peoplesoft and / or other similar accounting packages and Essbase
- An additional language, in addition to English, would be advantageous
- Hospitality industry experience
- Previous experience of working within a professional corporate environment