Bodyshop VDA (Vehicle Damage Assessor)

BMW Group Retail

  • Borehamwood, Hertfordshire
  • Permanent
  • Full-time
  • 17 days ago
Group1 Bedford is looking for a Vehicle Damage Assessor - Bodyshop VDA.Your roleA large part of the Vehicle Damage Assessor position involves:
  • Carrying out estimates accurately, in detail acceptable to the Manager and sending these to customers in a timely manner.
  • Ensuring you clearly identify and understand the customer's needs and desires.
  • Maintaining a thorough understanding of the full range of competitors' products and services.
  • Informing customers of additional repairs needed over and above those estimated for, including approximate costs and revised completion.
  • Liaising with insurance companies / third parties to access necessary claim information.
  • Carrying out all estimate follow-ups.
  • Handing over completed vehicles ensuring customer satisfaction with work carried out.
  • Making sure a constant communication is adhered to at all times with approved repairer.
  • Assisting the Workshop Controller to achieve recorded completion dates or advise Bodyshop Administrator of issues affecting completion date.
  • Responsibility for work quality and final checking of all vehicles for both the repair and completion stage.
Your profileThe successful candidate for our Vehicle Damage Assessor position will have some experience in a high-pressured environment.We expect you to demonstrate some skills that will prove very beneficial in the position, including:
  • Ability to work to deadlines and targets.
  • Strong teamwork skills.
  • Strong organisational and multi-tasking skills.
  • Confident and professional communication skills.
Rewards
  • Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
  • Save money every day with our exclusive retail discounts
  • Drive a great deal with discounts on new and used cars, plus servicing offers
  • Plan for the years ahead with our company pension scheme
  • Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
  • Commute for less with our cycle-to-work scheme
  • Prioritise your wellbeing with dedicated support for you and your family
  • 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
  • Make a difference with a paid day to volunteer in your community
  • Invest in your future with our company share purchase plan
  • Earn financial rewards when you refer a friend to join the team
  • Keep learning and growing with our training and development opportunities for everyone.
  • Life assurance with the option to increase cover
  • We're open to flexible working options - just ask

BMW Group Retail