Credit Control Manager

The Key Support Services

  • Leeds
  • £50,000 per year
  • Permanent
  • Full-time
  • 19 days ago
  • Apply easily
Are you looking for a Credit Control Manager role in a fast-growing business where people are at the heart of everything we do?Would you like to work within a socially conscious organisation that is making a real impact in the education sector?The companyThe Key is the country’s most trusted provider of knowledge and know-how to education leaders and governors. We deliver authoritative, up-to-the-minute sector intelligence, tools, services and resources that empower leaders to act decisively. We’re a rapidly growing company with ambitious goals, driven by a commitment to supporting schools in achieving better outcomes for children and young people.The roleWe’re looking for a confident and experienced Credit Control Manager with solid management experience to lead and develop our credit control function. You’ll be responsible for managing the team across eight different companies with separate ledgers, improving collection processes, driving performance, and working closely with internal stakeholders to reduce aged debt and ensure effective communication across the business.This is a key leadership role with a strong focus on team development, systems improvement, and strategic oversight of our ledgers.Responsibilities include;
  • Lead and manage the credit control team, including recruitment, training, and performance management
  • Design and implement customer-specific debt collection strategies
  • Review and improve processes and systems to enhance performance
  • Take ownership of aged debt and ensure timely collection of outstanding balances
  • Provide timely and insightful reporting to senior management
  • Set clear team targets and objectives aligned to business goals
  • Act as a point of escalation for complex disputes and ensure timely resolution
  • Work closely with Sales, Billing, and other teams to support collaboration and resolve issues
  • Represent the Credit Control function in internal meetings and cross-functional projects
RequirementsThe ideal personYou will have:
  • Proven experience in a credit control leadership role, with at least three years of management experience
  • Strong understanding of debt management and credit control processes
  • Strong written and verbal communication skills
  • Excellent interpersonal skills, with the ability to build and maintain strong internal and external customer relationships
  • Strong reporting and analytical capabilities
  • Have intermediate computer software skills, including Excel
  • Experience in system/process improvement initiatives
  • Excellent leadership and people management skills with the ability to inspire, motivate, and develop a high-performing credit control team
It would be nice if you have:
  • Approachable and supportive leadership style
  • Resilient under pressure and adaptable to change
  • Strong attention to detail with a proactive mindset
  • Commercially aware with a customer-focused approach
  • Comfortable working cross-functionally and influencing others
  • Experience in a fast-paced and dynamic environment
  • Collaborative, team-first attitude
  • Enthusiasm for continuous improvement and change
  • CICM - Level 5 Diploma
If you don’t meet all of the above but have a genuine interest in joining our team please get in touch - we’d be very happy to chat.BenefitsWhy work for usWe place huge importance on caring for and developing our people. If you join us you can expect a good work-life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company, but one that also likes to have fun. We offer a generous holiday allowance, flexible hours, buying and selling holiday, enhanced maternity pay, free breakfast, fruit, and drinks, regular socials and much more.How to applyPlease upload your CV [and covering letter] below. In your cover letter please explain why you think you would be right for this role, how your experience fits, and why you would like to work at The KeyThe deadline for applications is 5pm on Friday 5th September.If you have any questions please email recruitment@thekeysupport.com.

The Key Support Services