Meet and Greet Customer Service Operative

Kingdom Services Group

  • Fort William, Highland
  • £14.00 per hour
  • Permanent
  • Full-time
  • 3 days ago
  • Apply easily
Kingdom Services Group are a key partner to Morrisons Supermarkets, and we have a great opportunity for a Meet & Greet Customer Service Operative to join our team.A Meet and Greet Customer Service Operative in the security sector typically involves providing a warm, welcoming, and professional first point of contact for visitors or customers while ensuring security protocols are followed.Where: Morrisons store at Fort William, PH33 area.When: We’re looking to get the right person in to the team with an immediate start.Hours: On average 54 hours per week. Monday to Saturday 11:00am - 22:00pm, Sunday 10:00am - 20:00pm. 5 days out of 7.Salary: £14.00 per hour + Company perks & PensionWhat’s in it for you
  • Pension scheme.
  • Training, career development & progression opportunities.
  • Overtime opportunities.
  • Access to advanced / early pay scheme.
  • Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
  • Discounted food & drink when on duty.
  • Free Parking.
Key Responsibilities:Below is not an exhaustive list and any other reasonable and fair role relevant tasks may be added:
  • Greet customers with a warm, friendly demeanor as they arrive.
  • Create a welcoming environment and ensure customers feel valued.
  • Address and answer initial inquiries, offering basic information about services, products, or event details.
  • Direct customers to appropriate departments, resources, or staff as needed.
  • Handle concerns or complaints courteously, providing solutions or escalating to the manager if necessary.
  • Work closely with other departments to streamline customer flow and ensure service consistency.
  • Notify relevant departments when customers are ready to be attended to, enhancing communication and service efficiency.
  • Work closely with the on-site security team to ensure that both customer service and security goals are achieved.
  • Assist in emergency procedures, such as evacuations, if necessary.
About you:
  • We’re interested in hard working people, who can work flexibly as part of a team to deliver great customer service every time.
  • Although retail experience is desirable, it’s not essential as we’ll make sure you know everything you need to do a great job.
  • We are an equal opportunities employer and welcome applications from all sections of the community.
  • Proven work experience as a Greeter or similar role.
  • Customer service experience a plus.
  • An understanding of our product(s) and the product(s) of our main competitors.
  • Excellent interpersonal and communication skills.
  • Basic computer knowledge.
If this sounds like you and you’d like to begin your journey on a career with Kingdom Services Group, we would love to talk to you!This role requires a criminal background check via the Disclosure and Barring Service.If you already have a DBS certificate, and are registered with the DBS Update Service, please inform our Onboarding Team of this.If you are the successful candidate, we will ask for your permission to access the DBS Update Service and we may also need to view your disclosure certificate.

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