Head of Membership, Homes (12 Month FTC)

Hearst

  • London
  • Permanent
  • Full-time
  • 1 month ago
Job Category: Administrative ServicesJob Description:ABOUT THE ROLE…To work closely with colleagues in the Editorial, GHI, Customer marketing, PDE and client teams to deliver the CL and GH member proposition and experience to drive engagement, ultimately improving satisfaction and NPS. The Head of Membership is a senior member of the Country Living and GH brand teams.
  • On the GH members' experience, to nurture and improve especially the “Be a Tester” experience via the GHI (booking tests, receiving products, giving feedback, building community). To take overall ownership of the members' content strategy, planning what exclusive content appears where and when, and working with colleagues in the brand and central teams to deliver that plan:
-members' rewards platform for both brands-members' versions of newsletters and member only newsletters-all member specific content in print and across the webTo join the dots across touchpoints (print, digital, newsletters, social) to make sure all aspects of GH and CL membership is considered and communicated to existing and prospective members, and to work closely with the customer marketing and editorial teams to ensure consistency of tone across member communications.To be central to the development of new member offerings (for example the GH Kitchen app, premium tier membership on CL), including product, positioning and pricing, and to co-ordinate the GTM planning for these.To oversee members' live events programme, working closely with editorial, customer and events teams, to ensure maximum attendance and joy, conversion of prospects, and deep integration with editorial before and after.To set KPIs / benchmarks, and then monitor and report on member engagement across key touchpointsTo work with insight team to track member satisfaction and engagement, testing and refining new opportunities (such as GH Kitchen app and new welcome box)To manage the relationship with third parties (e.g. website agency Moot, who host and maintain the Marketplace site) including management of the Shopify and Shipturtle accountsFor clarity: this role is not accountable for delivery of a member acquisition number but will be required to contribute materially to improving member retentionLine management ofMarketplace / Ecommerce Manager in Homes (direct line management)GH Membership ExecABOUT YOU…
  • Five years' experience minimum in a customer or brand marketing environment on a major brand
  • Proven experience of developing and launching digital products, including working with tech product / platform suppliers
  • Experience of marketing subscriptions and membership brands is a distinct advantage, as is experience of having organise and run live events
  • Excellent copywriting skills
  • Confident handling marketing data: NPS, CTR, ROI etc
  • Significant experience working in a matrixed environment is a plus. This role line manages one Member Exec and one Ecommerce Mgr directly, but is working across two big brands and two quite different propositions
  • Proven track record of growing customer engagement and usage of a product
  • To be an ambassador of Hearst UK and its values.
  • You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you from time to time.
BENEFITS…(Your benefits at Hearst UK are more than just extras-they are tools to help you thrive in every part of life.Hearst Exclusives - Only for You!
  • Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - yes, you could be trying the next big thing in beauty, food & drink.
  • Snag luxe beauty steals at our legendary office sample sales - score big on top brands without breaking the bank!
Inclusion, Health & Wellbeing: Feel Your Best
  • Stay healthy with Specsavers eye care, a company-funded Health Cash Plan, and access to mental health support.
  • Get active and stress-free with discounted gym memberships and the Cycle to Work scheme.
  • Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it.
  • Take time to give back with a Charity Day and access wellbeing resources whenever you need them.
  • Join one of our Hearst ERG Groups.
Financial Wellness - Boost Your Budget
  • Plan ahead with a generous Workplace Pension, Income Protection, Life Assurance and Season Ticket Loan for easier commuting.
  • Make smarter money moves using Salary Finance tools, Financial Wellbeing sessions, and Home Tech benefits to spread costs.
  • Treat yourself with major discounts across London plus everyday savings via the HAPI at Hearst app
Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in - one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we're working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.

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