Service Support Manager - Newry

Vanrath

  • Newry
  • £35,000-45,000 per year
  • Permanent
  • Full-time
  • 12 days ago
VANRATH are delighted to be assisting a Major Engineering company with the recruitment of a Service Support Manager. Fantastic company to work in.Office is based in BT35 - Newry - Monday to Friday - Permanent roleThis is an Amazing company that has a top reputation.SalaryFully Negotiable & Growth Opportunities + other additional benefits from a fantastic companyKey Responsibilities:Provide a responsive, efficient and cost effective after sales service to customers, which exceeds their expectations.
  • Drive continuous improvement initiatives and track measurable outcomes.
  • Set, monitor, and report on departmental goals regularly.
  • Select and manage repair subcontractors; define SLAs and coordinate responses.
  • Collaborate with Engineering and subcontractors to specify fitting kits for new machines.
  • Manage customer relationships, gather product/service feedback, and escalate issues for resolution.
  • Develop and implement SLAs for dealers.
  • Oversee production of legacy replacement parts; manage customer communication on lead times and delivery.
  • Maintain accurate customer pricing booklet for quick, precise repair quotes.
  • Liaise with customers on breakdowns and spare parts; create tailored spare parts lists for dealers.
  • Conduct and report Monthly Warranty Analysis.
  • Investigate warranty claims to identify recurring issues; report findings to senior management.
  • Escalate non-conformances to Quality Manager; support product quality improvements.
  • Resolve supplier issues and process chargebacks where necessary.
  • Promote and model company values in daily operations.
  • Oversee team attendance and plan training aligned with business needs.
Skills and Qualifications:
  • Experience in similar role is essential
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath.I had a wonderful experience with Vanrath. Everything from the moment I called to inquire about a role I seen advertised, the preparation for the interview and the preparation before joining the new role have exceeded my expectationsJsck was amazing managing my job application process for a senior role last April. I got my current job because of him and I am super thankful. During the process, he gave great advice on how to approach the interview with my now employer (IE. STAR approach). His advice to use the star approach inspired me to fully prepare for my job interview. It was a tough interview but I felt that his tips and advice have guided me through my interview preparation. I never met him in person and our communication was through calls and emails, however when speaking to him on the phone his tone of voice was clear and I believe he communicated his points across very well. He was easy to work with and was quickly responsive to emails/calls.I would highly recommend Vanrath. Specifically Jack, who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role. Michael provided support and guidance throughout the entirety of the process, from interview advice to follow up calls, ultimately helping me to make the decision.

Vanrath