Administrator

Pertemps

  • High Wycombe, Buckinghamshire
  • Contract
  • Full-time
  • Just now
Job DescriptionThe Compliance Administrator will primarily provide administrative support to the Compliance Team to promote a positive student experience. This role supports all administrative processes within the team, including those for student complaints and conduct procedures through accurate data capture, inbox management, filing, and liaison with students and staff at all levels.The right candidate will be resilient, proactive, and confident in managing changing priorities. They will also be confident in handling sensitive and confidential matters with professionalism and discretion.Main Duties & Responsibilities of the role:
  • Support the Compliance Team in managing incoming queries in a confidential, sensitive, and professional manner, in line with the University's procedures and sector requirements.
  • Support the maintenance of office and administrative procedures to meet the needs of the team.
  • Assist in collecting, coordinating, and maintaining information resources relevant to the work of the Compliance Team, including onward referral information, and producing documentation.
  • Support accurate recording of all complaints and disciplinary cases received, and updates on progress, via the complaints and disciplinary register.
  • Support with cases related to the Office of the Independent Adjudicator (OIA), signposting communications to Resolution Leads and the Compliance Manager as appropriate and carrying out related tasks as assigned.
  • Support the fulfilment of Freedom of Information (FOI) requests, including coordination and documentation.
  • Assist with FOI-related tasks.
  • Undertake any other duties as directed by the Compliance Manager or Dean of Students.

Pertemps