Middle Office Sales Support Team Leader

Crédit Agricole CIB

  • London
  • Permanent
  • Full-time
  • 22 days ago
We are seeking a strategic, proactive, and detail-oriented Head of Middle Office Sales to lead our London-based team. This role is crucial for ensuring the security of our control framework and providing exceptional service to our clients. The ideal candidate will have a strong background in capital markets, excellent leadership skills, and a proven track record in managing complex operations within a financial institution.Located on the London trading floor you will be responsible for the Sales Middle Office Support team. The team's primary objective is to ensure the timely and accurate booking of transactions into the traders risk and facilitate the flow into the back office systems for settlement.Middle Office is a key line of defence in the banks control framework and a key support function to the front office.You will be responsible for ensuring the security of the control framework and the level of service provided to the clients of Middle Office.You will face off to various departments with Middle Office being a nexus between a number of other support functions and the Front Office.You will have a strong Capital market background and relevant product knowledge along with strong leadership.MOS Sales is an external facing function working with the operational team of our clients on post trade request (novations / allocations / booking error / failed settlement) requiring good communication skills, as you'll be representing the company to our clients.Middle Office Sales London is a team of 10 individuals and demonstrable people management experience will is essential.As the Head of MO Sales London you will be responsible for:Control and support functions of the operations initiated by the Sales FX and Credit Business Lines, from the negotiation and recording of the transactions.
Assessing and minimising the operational risk of MO Sales Support, whilst optimising the use of scarce resources.
Facilitate and improve the handling of operations in the processing chains by ensuring effective and relevant control processes for all operations.
Communicating effectively and regularly on the team situation.
Defining and implementing Team improvement projects and plans.
Assisting in the definition and implementation of relevant Bank Project.
Managing relation with other group entities (Front-Office Sales, Middle-Office Sales, Back Office Product, System support) and external entities, providing an effective escalation point.Supplementary InformationOur commitment to youJoin our team at Crédit Agricole CIB, the corporate and investment banking arm of 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2023). We offer more than just a job.You will be part of a dynamic and collaborative work environment where CSR is embraced in our day-to-day business operation, innovation is encouraged and diversity is celebrated.Crédit Agricole CIB, the first French bank to have committed to the Equator Principles, is a pioneer and global leader in sustainable finance. Our commitment to sustainability and corporate responsibility means that your work will have a positive impact on our communities and the environment.With a people-centric culture where everyone is valued, and opportunities for personal and professional growth, Crédit Agricole CIB is not just a place to work - it is where you make an impact.Our hiring process is open to all and should you have any particular needs or you may require adjustments, please let us knowPosition locationPosition locationGeographical areaEurope, United KingdomCityLondonCandidate criteriaMinimal education levelBachelor Degree / BSc Degree or equivalentAcademic qualification / Speciality
  • Degree in finance or equivalent
  • Training in Management Techniques desirable
Experience
  • Established team lead and management experience.
  • Experience in Operations / trade support functions
  • Strong experience managing Flow Forex Activity
  • Strong experience Managing Flow Bonds Activity
  • Participation on complex projects
  • Good knowledge on the Fund allocation process for Bonds and Forex
  • Good knowledge on client facing post trade events like novations
  • Transformation and Client on Boarding experience is desirable
Required skills
  • Fluent English
  • Competent with Excel
  • Ability to work in a team environment
  • Excellent time management skills
  • Attention to detail
  • Ability to work well under pressure
  • French is desirable
  • End-user development i.e. Excel VBA, Python is also desirable
Technical skills required
  • Excellent Presentation Skills
  • Willingness to gain expert VBA/Macro Skills is desirable
LanguagesEnglish

Crédit Agricole CIB