
Manager, Compliance
- London
- Permanent
- Full-time
- Provision of second line market compliance oversight & advisory support to varied business and product and servicing teams across the Uk and Global enterprise.
- Support for Risk & Compliance Program delivery, including risk assessments, annual oversight and monitoring plans, policy development.
- Effective reporting of key risks and KPIs into UK governance, including PPUK Product Governance, Outsourcing, Conduct and Customer Outcomes, Risk and Audit & Risk Committees, along with other global fora.
- Delivery of new and existing product compliance reviews to support identification and appropriate mitigation of first line operational and regulatory risks, in line with PPUK policy and risk appetite.
- Ongoing maintenance of SME knowledge to facilitate effective advice and oversight of current and emerging risks.
- Collaboration with internal teams (such as PPUK functional leaders, Global Financial Crime, Program enablement, internal control partners, product leaders) to drive effective risk mitigation plans and supporting business requirements.
- Collaboration with global risk and compliance teams, across all three lines of defence, to support strategic development, policy / process alignment and continuous improvement of risk and compliance management frameworks.
- Act as a trusted partner to business and enablement teams and work to implement Programme, new product and BAU change to comply with the evolving regulatory and internal control environment
- Support the design and implementation of oversight frameworks for future expansion programs
- Be highly visible in engaging with varied Sales & Marketing stakeholders.
- Be comfortable delivering and navigating constructive challenge
- Demonstrate subject matter expertise in one or more of payments, merchant services, digital / crypto assets and continuous compliance monitoring frameworks.
- Be a champion for positive customer outcomes and provide a demonstrable understanding of Conduct Risk assessment and measurement
- Be comfortable with subjectivity, ambiguity taking a considered position on risks exposures, sometimes based on limited information.
- Be flexible to change - remaining open to new information or approaches and adapting decisions accordingly.
- Be accountable for building effective and diverse direct and virtual teams, attracting and retaining skilled talented individuals as well as taking an active role in developing and mentoring at all levels.
- Degree level education
- Excellent English language communication skills, verbal and written.
- 3+ years in the UK financial industry with proven experience in a compliance function.
- Subject matter expertise in one or more of payments, SME merchant propositions, digital currency / crypto assets and or continuous compliance monitoring.
- Excellent problem solving and analytical skills
- Strong project management skills and demonstrable change management experience.
- Sound decision making and judgement, calmness under pressure, and the ability to effectively prioritise and delegate.
- Strong interpersonal skills, confident engaging with a diverse range of stakeholders, in a fast-paced, growth focused environment.
- Experience with UK regulators and the regulatory exam process in a financial institution.
- Extensive knowledge of FCA & PSR requirements plus appreciation of broader UK regulatory landscape
- High energy and creativity with an entrepreneurial spirit.
- Ability to work within a matrix environment and cross functionally with commercial, operations and technology functions.
- Identify issues and recommend best practices for risk management within the organization.
- Lead functional projects and programs that enhance risk assessment and mitigation efforts.
- Collaborate with teams to analyze business trends and their implications for risk management.
- Contribute to process improvements that enhance the effectiveness of risk management strategies.
- Provide guidance and support to team members in executing risk management initiatives.
- Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.