Platform Support Manager

OCU Group

  • Preston
  • Permanent
  • Full-time
  • 5 days ago
An exciting new opportunity has been created at OCU Digital, we are on the hunt for an experienced Platform Support Manager to be based in Stockport or Preston.The Platform Support Manager is an essential investment in stability, scalability, and service excellence as the company grows, this is a pivotal leadership role at a transformative moment in the company's growth. With increasing contracts, clients, and platform usage, the demand for robust support is rising. This role ensures seamless incident resolution, platform resilience, and operational efficiency, directly reducing downtime risks and enhancing user experience.Duties and ResponsibilitiesYou will be managing a small team, you will drive continuous improvement, compliance and technology partner collaboration, minimizing reliance on costly external support. This is a cost-effective leadership role, enabling business continuity, client satisfaction, and future-proofed IT operations—essential for scaling with confidence in a £1bn+ enterprise.
  • Ensures Stability & Scalability: As OCU grows, this role safeguards platform performance, incident resolution, and system resilience, minimizing downtime risks while enabling seamless scaling.
  • Enhances Service & Client Satisfaction: By leading a high-performing support team, this role ensures faster issue resolution, better onboarding for new contracts, and an improved user experience across all platforms.
  • Supports OCU’s Strategic Growth Goals: This role is critical for integrating new acquisitions, managing vendor relationships, and optimizing IT operations, ensuring OCU’s platforms support its £1bn+ business expansion with confidence.
Skills and Experience
  • 5+ years of direct line management and leadership experience in an enterprise-scale IT or platform support function.
  • Proven expertise in IT service management, incident response, and problem management within a large-scale (£1bn+ revenue) business. Ideally within a large-scale technology, workforce management, payroll or platform business
  • Experience managing both bespoke in-house platforms and Enterprise COTS applications (D365), ensuring high availability and performance.
  • Strong working knowledge of ITSM tools (e.g., ServiceNow, Jira, Fresh Service) and best practices for incident, problem, and change management.
  • Hands-on experience with Azure DevOps or similar tools for issue tracking, release management, and CI/CD pipeline monitoring.
  • Experience managing complex escalations, vendor relationships, and third-party support engagements to ensure timely issue resolution.
What We ValueWe value our commitment to each other, summed up in our five values, we all sign up to these… We care about safety. We lead with integrity. We strive to be better every day. We make a positive impact. We deliver to grow. We are one company united.Our Aim & Vision at OCUTo be the UK's leading energy transition and utilities contractor.We are committed to leading the way in utilities and energy transition contracting, our mission is to innovate and deliver sustainability. At OCU, our passion for addressing complex challenges brings new standards of growth in our people and capabilities.Company InformationOCU leads the way in end-to-end infrastructure engineering in the utilities, digital, and energy markets, specialising in safely and efficiently delivering complex client requirements. Our breadth of capabilities and depth of operational capacity, paired with our cutting-edge technology, ensure that we are not just part of the market; we are leading it.
Working directly with many of the country’s leading power, energy transition, water, telecoms and digital clients, we are looking for the very best talent to join our growing team.Established in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.Working directly with many of the country’s leading blue-chip power, water, telecoms and rail clients, we are looking for the very best talent to join our growing team.We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.We believe that being successful is a choice.We choose to be successful.We are OCU, ‘One Company United’.

OCU Group