Casino Manager
- Bristol Area
- Permanent
- Full-time
- Salary - £32,304 per annum (+ monthly tips averaging £250 - £300 per month + annual bonus potential of up to 10%)
- 28 days annual leave increasing with service
- Balanced 40-hour work week - Because we believe in work-life harmony
- Free Parking
- Staff meals
- Life cover and private medical insurance
- Contributory Pension Scheme
- 50% Off All Food - Treat you and your family to delicious meals across our venues at half the price
- Team Incentives & Events - Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events
- Career Growth - We're invested in your future, offering opportunities to develop and grow within the company
- Develop a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food and beverage
- Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all gaming activities in the Casino.
- Drive the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
- Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements.
- Proactively drive sales and control margin and costs to drive casino profitability
- Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling
- You will be a PML license holder with previous casino gaming or hosting experience
- Duty Manager experience in areas of gaming/hosting and customer service.
- Customer focused with experience in delivering excellent service in gaming or hosting activities, front of house/reception, F&B etc
- Experience of leading a team within a service driven environment, passion for coaching and developing teams to drive success
- Fanatical about delivering unrivaled customer experience.
- Excellent communicator, able to collaborate with the wider business.