Senior ServiceNow Engineer

Irwin Mitchell

  • United Kingdom
  • Permanent
  • Full-time
  • 13 days ago
We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.Your Role and What You'll Be DoingAs a Senior ServiceNow Engineer, you’ll play a strategic and hands-on role in designing, developing, and optimising ServiceNow solutions across Irwin Mitchell. You’ll lead platform configuration, custom development, and integration with enterprise systems, ensuring alignment with business goals and compliance standards.Key responsibilities include:
  • Leading the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, and CSM.
  • Architecting scalable and secure ServiceNow implementations aligned with enterprise architecture.
  • Developing complex workflows, business rules, client scripts, and UI policies using JavaScript and Flow Designer.
  • Building and managing REST and SOAP integrations with platforms like Azure, Dynamics 365, MS Teams, and Entra.
  • Designing and maintaining CMDB structures and service catalogues to support enterprise-wide service delivery.
  • Establishing CI/CD pipelines using Azure DevOps for automated testing and deployment.
  • Collaborating with architects and security teams to ensure compliance with GDPR, ISO27001, and internal standards.
  • Leading technical design sessions and code reviews to ensure quality and maintainability.
  • Mentoring junior engineers and fostering a culture of continuous learning and innovation.
  • Monitoring platform performance and proactively identifying optimisation opportunities.
  • Documenting configurations, customisations, and integrations for operational continuity.
  • Translating business requirements into technical specifications and deliverables.
  • Driving automation and process efficiency across departments using ServiceNow capabilities.
  • Supporting platform operations and participating in on-call support where applicable.
  • Staying current with ServiceNow updates and evaluating emerging technologies for roadmap enhancements.
About YouWe’re looking for someone with:
  • Extensive hands-on experience with ServiceNow, including scripting and custom app development.
  • Proven success in delivering complex solutions in large-scale enterprise environments.
  • Strong knowledge of ServiceNow architecture, CMDB, ACLs, and scoped applications.
  • Proficiency in JavaScript, IntegrationHub, Flow Designer, and DevOps tools.
  • Experience with CI/CD practices, version control, and automated testing.
  • ServiceNow Certified System Administrator or Application Developer (essential).
  • Experience working in agile product teams and communicating with cross-functional stakeholders.
  • A collaborative mindset, strong problem-solving skills, and a passion for innovation.
  • Ability to explain technical concepts to non-technical stakeholders and build strong relationships.
  • Resilience and adaptability in a fast-changing technical environment.
Our Benefits - What We Can Offer You
  • 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
  • Generous and flexible pension schemes.
  • Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
  • Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.Additional InformationAs part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.The employment screening process will fully comply with Data Protection and other applicable laws.Irwin Mitchell LLP is an equal opportunity employer.We're proud of our values, and we're looking for people who share themSub-Department:Product EngineeringSub-Division:Product EngineeringCompany:IM LLPWorking Hours:Full TimeVacancy Type:Permanent:FlexibleShare this pageVacancy AlertsCreate an alert subscription based on this vacancyLoading© 2025 Irwin Mitchell LLP is Authorised & Regulated by the Solicitors Regulation Authority.

Irwin Mitchell