Cash Supervisor - Oxford

• Supervise, train, and coach Beauty Advisors Operations, and store staff on company policies, cash procedures, and customer service standards to ensure high levels of motivation, productivity, and customer satisfaction.
• Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member's growth.
• Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
• Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes.

• Oversee all cash handling procedures, including register operations, deposits, and reconciliations, ensuring financial accuracy, security, and effective cash flow management through regular audits and reviews.
• Monitor and analyse KPIs related to cash management, identifying areas for improvement and implementing action plans.
• Collaborate with the store team to implement loss prevention strategies, minimise theft and fraud, and ensure compliance with company policies on cash handling to maintain a secure environment.
• Identify and address operational inefficiencies, implementing solutions to optimise processes, increase productivity, reduce costs, and enhance overall store performance.

• Resolve IT or operational issues related to cash transactions, ensuring seamless daily operations.
• Maintain store cleanliness, organisation, and visual merchandising standards to enhance the customer experience.
• Regularly monitor stock levels, particularly Minis & More items, and ensure timely replenishment.
• Ensure compliance with safety, security, and operational policies across all store functions.

• Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.

• Proven experience in a leadership or management role within the retail industry, with in-depth knowledge of cash handling, and a strong ability to oversee cash operations, ensure operational efficiency, and coach staff in best practices for financial accuracy.
• Outstanding customer service skills, with the ability to foster relationships and deliver tailored experiences that enhance customer satisfaction.
• Strong ability to analyse store performance, drive sales, and meet financial targets, particularly in the context of cash operations and inventory management.
• Excellent communication and interpersonal skills, with a natural ability to lead and inspire a diverse team.
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
• Comfortable using technology and systems to manage operations, cash handling, track sales, and support inventory management and customer engagement.
• Flexibility to work evenings, weekends, and holiday seasons as required.

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Sephora