
Client Director - Corporate Insurance
- Reading
- Permanent
- Full-time
- Identify each client’s service requirements and manage the client service team to ensure service meets agree standards.
- Manage client expectations: keeping them informed of progress and communicating with them as appropriate, and taking appropriate and timely action to identify and correct problems.
- Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients, issuing meeting minutes promptly after meetings.
- Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Aon. Build senior level relationships within their clients to enable strategic engagement.
- Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits.
- Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring.
- Attract, develop and retain talented individuals in line with business plans.
- Work with the Commercial Insurance leadership team to develop a working environment where people are positive, motivated and enthusiastic.
- Work with the local leadership team to improve key ‘cultural’ characteristics of the overall corporate business: enthusiasm, client focus, innovation, accountability.
- Contribute to the development of strategy through the regional leadership team.
- Liaise with other team managers and line management to ensure effective working relationships between the Client Management, Broking and Client Service teams, so that together they drive revenue and profit growth.
- FCII/ACII or equivalent preferred
- Experience within from a Global, Commercial Insurance Broker
- Working knowledge of Risk Management Concepts
- Commercial understanding of business – market forces
- Understanding the insurance market dynamics
- Strong technical knowledge in all major and pecuniary classes