Experience Delivery Manager

Dyson

  • Malmesbury, Wiltshire
  • Permanent
  • Full-time
  • 1 day ago
Summary Salary: Competitive Team: Creative Location: United Kingdom - Malmesbury OfficeAbout UsDyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different.Five years ago 80% of Dyson's business was full-sized vacuum cleaners. Today, its digital motor powered cordless vacuums, robots, Airblade hand dryers, bladeless fans, humidifiers, purifiers and heaters are powering its growth in 75 countries around the world. 2015 saw the addition of Jake Dyson Light to the portfolio, and in April 2016 Dyson took its biggest leap yet, revolutionising the world of health and personal care with the launch of the Dyson Supersonic™ Hairdryer and since then bringing new pioneering Beauty machines to market through Dyson Airwrap, Dyson Coralle and Dyson Airstrait.Dyson's culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate. The mindset is geared to constant change and Dyson's pace brings constant challenge. It's not easy or comfortable, but it's this way of working that drives performance. Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don't, and having the self-belief to persevere where others give up. “Good enough” isn't good enough. Experiences are more important than experience. And attitude counts as much as aptitude.About The RoleOur mission is to bring Dyson technology to life, to provide the imagery, films, content, experiences and service that explain our machines, their benefits and the problems they solve for our Owners. We create assets and journeys that help Owners discover, choose, purchase, learn about and solve issues they may have with our machines.The Experience Delivery Manager role is a key part of the Digital Delivery team, reporting into the Experience Delivery Lead. The Experience Delivery Manager will own and manage digital projects, through their dedicated cross-functional Squad of resource. The successful candidate will be key to the success of their Squad deliveries and be a key contact for stakeholders across the business.The responsibilities are as follows:
  • Requirements gathering - ensuring that all briefs are accurate, in line with all team's requirements and are achievable. Where briefs do not meet Digital requirements, work with the Experience Delivery Lead to support with communication to the stakeholder and planning team in providing a more suitable brief.
  • Planning - maintaining a backlog of projects. Inputting into forecasting and capacity planning. Ensuring change management processes are adhered to, making sure all planning risks are raised to the the Experience Delivery Lead.
  • Communication and reporting - communicating status updates via reporting to all relevant teams involved in digital projects, as well as the Experience Delivery Lead and Global Digital Delivery & Merchandising Director. Work in alignment with Experience Delivery Lead to communicate risk and issues to stakeholders.
  • Production - ensure all digital projects are delivered following the agreed process; -Continuously seek ways to improve Digital delivery process via retros; - Use digital knowledge to enhance our Creative, Copy and Content Management teams to be producing the best digital work in line with the functionality of our systems; - Drive the production team to deliver and adhere to deadlines and to the brief at every level; - Champion use of production software and templating processes, working with the Experience Squad Leads to make sure documentation is up to date.
  • Stakeholder management - communicate clearly and regularly with business stakeholders on the status of projects, managing expectations relating to delivery. Make sure that all projects are understood to the highest degree.
  • Supplier management - Manage Supplier relationships, including deadlines, delivery and quality issues, working alongside the Experience and Platform Teams.
  • Facilitation - coordination and facilitation of daily and weekly Squad meetings with all relevant teams, ensuring that sessions are effective, attendees are adding value and outputs are clear and actionable.
  • Digital campaign delivery - ability to understand and support the delivery of multiple digital deliverables including (but not limited to) web pages, third party digital retail assets and eCRM.
About YouProven track record of driving digital asset production across multiple projectsExperience of working with Content Management Systems and Project Tools (Jira and Confluence)Experience of working with cross-functional teams and managing multiple stakeholdersProven experience and ability to effectively plan and manage digital asset demand / briefsPrevious experience of working with 3rd partiesExperience of managing a Digital / Design studio would be advantageousExperience of working alongside technical teams would be preferable; as would experience and knowledge of Agile ways of workings, including scrumBenefitsFinancial- Performance-related bonus scheme- Competitive pension scheme- Life assurance- Discounts on Dyson machines and retail discounts- Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)Lifestyle- 27 days' holiday (plus bank holidays)- Free on-site lunches, fruit, and hot drinks- Free on-site sports centre, gym, hair salon, and lifestyle assistance (concierge)- Electric vehicle salary sacrifice scheme- Ability to purchase additional holidayHealth- Private medical insurance and dental insurance- Employee assistance programme, digital GP, on-site physio and GP, prescription service, fertility treatment support#LI-KH1Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.Posted: 02 September 2025

Dyson