Business UnitQNB - UKDivisionRetail BankingDepartmentRetail BankingCountryUnited KingdomClosing Date06-Apr-2026About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.QNB Group has an active community support program and sponsors various social, educational and sporting events.Role SummaryThe incumbent is primarily responsible for managing the relationships with the QNB First account holders including the timely provision of banking services to the referenced segment with the objective to maximize volumes, revenues and profits. The incumbent is also charged with providing efficient, friendly and quality service to QNB First customers.Role DescriptionBuild strong relations with potential and existing customers through effective customer service interaction.Maintain QNB First customer service area files, database, records, registers and logs under controlWork closely with the branch team, to provide information and act as liaison to all other customer needs relating to QNB First segment.Provides authorizations and downloads as necessary to ensure smooth running of the daily workProvide information about various products and services offered by the Group and identify cross selling opportunities.Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.Receive loan applications from customers and prepare the corresponding loan agreements.Refer to Branch Manager for any unresolved queries on transactions handled.To assist customers in all their queries on Bank's product and seek solution to their requestsMaintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.Build and maintain strong and effective relationship with all other related departments and units to achieve the Group's goals/objectives.Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.QualificationsUniversity graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)At least 6 years of relevant experience, preferably in banking within a highly rated international bank.Excellent oral and written communication skills (including report writing) in English; with Arabic, French or applicable local language highly desirableAwareness of branch customer relationship practices and regulations.Ability to follow through with initiatives.Planning, organizing ability.Ability to work with teams from diverse cultural backgrounds.Note: you will be required to attach the following:
