Front of House Supervisor
- London
- Permanent
- Full-time
- Continuously provides Employees with verbal recognition, direction and support
- Communicates with Employees to keep them informed of Cafe, Regional and Corporate procedures
- Communicates with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness and respond proactively to any needs that have arisen
- Mentors new Employees by presenting them with information about their job and the company
- Trains and empowers Employees to exercise good judgment to make decisions regarding service, food quality and Guest satisfaction by adhering to company training standards
- Ensure Employees follow safety, sanitation and security procedures
- Listens to comments, criticisms, and feedback from Guests, Employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Cafe/Retail performance
- Greets Employees as they begin their shift to promote an atmosphere
- Communicates with Managers to ensure that departmental opening, swing, closing and cleaning duties were completed up-to-standard
- Performs Employees’ tasks such as preparing Menu items, bussing tables and serving food to help Employees and ensure the quality of the Guest experience
- Prepares Cafe and Employees for shift and ensures the place is ready to open according to standards
- Performs 100% table visits to ensure guest satisfaction
- Greets all guests and models the use of 10-5-First and Last
- Resolves guest complaints with MOD
- Listen’s to guests requests and needs and communicates to the Management team
- Understands SMG, Mystery Shop and Review Pro and uses analytics to improve the guest experience
- Observes Employees’ while they work to ensure adherence to policy and positive guest experience
- Performs Employees’ tasks such as helping in the Rock Shop, preparing menu items, bussing tables, running drinks and serving food to ensure the quality of the guest experience
- Builds business/market share by thinking of new ways to promote Company and new programs that will bring in business, and by participating in local events to increase sales and profits
- Inspects product levels and storage areas to determine if enough product is on hand and to maintain proper storage, rotation, freshness of product and sanitation conditions
- Monitors sales (F&B, Alcohol and Retail) by the hour and reports information to team
- Monitors food, beverage and labor costs using established methods to meet goals, reports findings to Manager
- Observes food prep by watching Employees’ portion, cook, and heat items to ensure correctness of recipe, temperature and quality
- Inspects, tastes and touches food to ensure freshness, proper temperature, and recipe adherence during Line Checks
- Validates all Comps and Discounts through inspection via table visit (only Managers are allowed to complete a Comp)
- Expedites food preparation by checking lead times and monitoring ticket times to ensure that food is prepared and served timely
- Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred
- Proficiency in relevant technology (POS, KDS, FreshTxt/Open Table, etc.)
- Proficiency in and can demonstrate Menu/Beverage/Retail knowledge
- Food/Alcohol Certifications up to date
- High school diploma or equivalency required
- Minimum of 1-2 year hospitality industry experience preferred