Customer Success Manager (UK)

• Serve as the primary contact for onboarding, training, and ongoing support for customers.
• Build strong relationships with customers to understand their goals and ensure their success.

• Guide new customers through the onboarding process to ensure a smooth implementation of our product/service.
• Conduct product demonstrations and training sessions tailored to customer needs.

• Proactively monitor customer health and engagement, identifying risks and opportunities for expansion.
• Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities.

• Act as the customer's advocate within the organization to resolve issues promptly.
• Coordinate with technical and product teams to address customer feedback and improve user experience.

• Track and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction.
• Provide regular reports and insights to management on customer trends and areas for improvement.

• 3+ years of experience in customer success, account management, or a related field.
• Experience in the SaaS, e-commerce, or finance industry is a plus.
• Strong interpersonal and communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Ability to analyze data to make informed decisions.
• A customer-first mindset with a passion for helping others succeed.

• 3+ years of experience in customer success, account management, or a related field.
• Experience in the SaaS, e-commerce, or finance industry is a plus.
• Strong interpersonal and communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Ability to analyze data to make informed decisions.
• A customer-first mindset with a passion for helping others succeed.

• Internet Connection:

• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.

• Primary Device:

• Desktop or laptop equipped with at least:

• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.

• Backup Device:

• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.
• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

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