SVP Retail
- London
- £133,000 per year
- Permanent
- Full-time
- Act as the architect and implementer of a comprehensive retail strategy, spanning multiple channels, including sophisticated digital platforms, institutional sales networks, and direct-to-consumer pathways.
- Identify and capitalize on new growth opportunities in retail markets
- Optimise the retail end to end customer journey devising and implementing go to market readiness in a largely untapped space.
- Implement standardised processes to ensure consistent customer experience including category management and key word allocation - driving the discoverability of content for the consumer.
- Develop and monitor key performance indicators for retail
- Build, develop, and lead high-performing retail operations teams
- Establish clear performance expectations and accountability measures
- Foster a culture of innovation, collaboration, and customer-centricity
- Provide mentorship and professional development opportunities for team members
- Oversee retail P&L responsibility including revenue growth, cost management, and profitability
- Work closely with Pricing Director to ensure pricing levels for the consumer channel maintain strong revenue and margin.
- Design and implement customer experience strategies that drive loyalty and repeat business
- Utilise customer feedback and market research to continuously improve retail offerings
- Ensure seamless integration between physical and digital retail experiences
- Develop innovative approaches to enhance customer engagement and satisfaction
- Product Innovation & Development: Proven track record in launching and scaling new product lines across diverse markets.
- Revenue Optimisation: Deep expertise in identifying and activating commercial levers to drive sustainable growth.
- Strategic Partnerships: Experience building and managing both internal alliances and external partnerships to unlock value.
- Channel Strategy: Skilled in leveraging multiple commercial channels; ideally with omnichannel experience.
- Leadership & Team Building: Demonstrated ability to build, inspire, and lead high-performing cross-functional teams.
- Global Perspective: International experience preferred, with a nuanced understanding of regional market dynamics.
- Customer-Centric Mindset: Holds exceptionally high standards, with a luxury-brand level of attention to detail and customer experience.
- Feedback-Driven: Actively seeks and integrates feedback to improve outcomes and team performance.
- Innovative & Strategic: A forward-thinking strategist who brings fresh ideas and challenges conventional norms.
- Influential Communicator: Diplomatic and persuasive, able to champion the voice of the consumer across the organisation.
- Agility in Complexity: Thrives in ambiguity and complexity, with experience navigating matrixed, high-growth environments undergoing transformation.