Operations Manager - Gillingham/Medway Depot
- Gillingham, Kent
- £52,406 per year
- Contract
- Full-time
25 days annual leave plus bank holidays with health & dental care options.Full time, 41 hours per weekPermanentPFW Medway Local Depot, Gillingham Business Park, Gillingham, ME8 0PPWhatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected.We’re on the lookout for an experienced Operations Manager to head up a team of 110+ indirect & 4 direct reports at our Medway Depot. It’s a pretty big role: with an average of 57 delivery and collection routes running daily, you’ll be critical to securing the success of one of our larger operations.About the roleAs our Operations Manager, the most senior manager role within the depot, you’ll oversee the collection and delivery of upto 27,000 parcels per week, but that’s not all. It'll be up to you to ensure everything runs smoothly – leading on and coordinating manpower and resource you’ll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times. By providing your frontlline managers with the coaching and mentoring they need to inspire their teams, you’ll not only maximise operational performance; you’ll ensure we never stop delivering to the highest levels of customer service.Attendance pattern: 41 hours per week, working hours will vary dependant on operational requirements but typically Monday to Friday 07:00 - 15:00About you:We are looking for a people focused, hands on, visible leader with the following skills and experience:
- Leading and developing a team of mangers to improve performance and guide through periods of change
- Ability to build strong relationships with your team, unions and key stakeholders
- Excellent visible leadership and communication skills demonstrated in an operational environment
- Ideally with a background in express parcels and some experience working in a unionised environment.
- Analytical skills – ability to interpret detailed management information
- CPC qualification would be advantageous
- Ability to negotiate contracts with self employed owner drivers