Digital Project Support Officer

NHS

  • Brockworth, Gloucestershire
  • £24,937-26,598 per year
  • Contract
  • Full-time
  • 3 hours ago
1 x Fixed Term contract/secondment opportunity for up to 18 months*Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment*Are you a dynamic individual who is looking to progress into a Project Management career? An exciting opportunity has arisen for a fixed term role within the Digital Transformation Team at Gloucestershire Health and Care NHS Foundation Trust.We are looking for an enthusiastic and motivated individual to join the team as a Digital Project Support Officer, supporting the Transforming Care Digitally Programme.The post holder will be expected to deliver an effective and competent level of project support, dealing with both routine and specialist enquiries.Applicants will require experience of providing Administration support, having worked in or have experience of a Digital environment, with excellent project support skills. An understanding of the local health and social care community will be beneficial. There will also be a need for excellent communications skills in order to work effectively with others across Digital Services, the wider Trust and with Third-party suppliers.You would be working within a supportive programme team within the exciting area of Digital Transformation.Main duties of the jobOperate independently and as part of a programme team to oversee the daily support of our projects. Provide and coordinate the provision of project highlight reports to support status reporting to Programme Board and other Governance groups. Provide efficient support to the Project Manager assigned to the project by delivering a comprehensive, high quality support service that will enable them to perform their role effectively and maximise their time. Day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring. Take full responsibility for meetings, co-ordinating and timely distribution of papers and administration of follow-up actions. Ongoing configuration and development of the project documentation. Ability to switch concentration between several different information systems while resolving problems.The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.About usWe have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.DetailsDate posted03 September 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a year per annumContractFixed termDuration18 monthsWorking patternFull-timeReference number327-25-741Job locationsEdward Jenner Court1010 Pioneer Avenue, Gloucester Business ParkBrockworthGL3 4AWJob descriptionJob responsibilitiesSupport and keep up to date key Project documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logs.Communicating or requesting IT technical information in a manner that can be understood by non-technical or unskilled users.Prioritise their own workload, manage their time and complete tasks against the required time-frames.Provide and coordinate the provision of project highlight reports to support status reporting to Programme Board and other governance groups. Job descriptionJob responsibilitiesSupport and keep up to date key Project documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logs.Communicating or requesting IT technical information in a manner that can be understood by non-technical or unskilled users.Prioritise their own workload, manage their time and complete tasks against the required time-frames.Provide and coordinate the provision of project highlight reports to support status reporting to Programme Board and other governance groups.Person SpecificationQualificationsEssential
  • Diploma level qualification
  • NVQ3 plus relevant experience
Desirable
  • Prince2 Foundation or Practitioner
  • ITIL Foundation
  • NVQ2 in an IT qualification
  • International Computer Driving Licence (ICDL)
  • Microsoft Qualification (MTS, MCSA etc)
KnowledgeEssential
  • Knowledge of computer systems, hardware/software, and/or telephony systems
  • Good keyboard and Microsoft Office skills
  • Working knowledge of office procedures
  • Excellent knowledge of procurement
Desirable
  • Experience of using project management software e.g. HALO Service Management/MS Project/Visio/Smartsheet etc.
ExperienceEssential
  • Ability to work across multiple departments, organisations and agencies to develop relationships.
  • Effective "change agent" with ability to be part of a team through significant programmes of change.
  • Experience of working with and negotiating with suppliers
  • Experience of managing and communicating with stakeholders remotely (Via MS Teams etc).
Desirable
  • Experience of project work in other organisations of similar size and complexity within or outside of the NHS
  • Awareness of NHS Information Governance principles.
  • Experience of using project management software e.g. HALO Service Management/MS Project/Visio/Smartsheet etc.
Person SpecificationQualificationsEssential
  • Diploma level qualification
  • NVQ3 plus relevant experience
Desirable
  • Prince2 Foundation or Practitioner
  • ITIL Foundation
  • NVQ2 in an IT qualification
  • International Computer Driving Licence (ICDL)
  • Microsoft Qualification (MTS, MCSA etc)
KnowledgeEssential
  • Knowledge of computer systems, hardware/software, and/or telephony systems
  • Good keyboard and Microsoft Office skills
  • Working knowledge of office procedures
  • Excellent knowledge of procurement
Desirable
  • Experience of using project management software e.g. HALO Service Management/MS Project/Visio/Smartsheet etc.
ExperienceEssential
  • Ability to work across multiple departments, organisations and agencies to develop relationships.
  • Effective "change agent" with ability to be part of a team through significant programmes of change.
  • Experience of working with and negotiating with suppliers
  • Experience of managing and communicating with stakeholders remotely (Via MS Teams etc).
Desirable
  • Experience of project work in other organisations of similar size and complexity within or outside of the NHS
  • Awareness of NHS Information Governance principles.
  • Experience of using project management software e.g. HALO Service Management/MS Project/Visio/Smartsheet etc.

NHS