Studio Co-ordinator - Surrey
- Surrey
- Permanent
- Full-time
Colets is a thriving, private, not-for-profit health club in the heart of Thames Ditton. With 4,500+ members, we offer a wide range of group exercise classes, wellness services, and premium facilities. We're not just another corporate gym - we're community-driven, welcoming, and committed to doing things differently.The Role
We're looking for a passionate and organised Studio Coordinator to lead and oversee our group exercise programme, including both traditional classes and paid courses (e.g. Pilates Reformer, Vitality). You'll manage a large freelance team (60+ instructors), support in-house development, and ensure our timetable is varied, inclusive, and high-quality. As a capable all-rounder, you'll also be able to teach classes when needed.Key ResponsibilitiesMembers
- Be the main contact for group exercise feedback and use it to improve the offering.
- Monitor class quality, safety, and member experience.
- Manage class demand and ensure fair access using our Strike Policy.
- Lead, motivate, and support freelance and employed instructors.
- Assist with recruitment, onboarding, and development of new instructors.
- Manage freelance pay benchmarking and incentive schemes.
- Oversee studio timetables across multiple spaces using our CRM platform.
- Support and promote Pilates Reformer and other paid programmes.
- Liaise with Operations to maintain safe, clean, and fully equipped studios.
- Work with Marketing to promote classes and launches.
- Ensure health & safety policies are followed at all times.
- Approve invoices and timesheets.
- Provide attendance and feedback data to inform future planning.
- Manage department costs and work within budget.
- Improve Member NPS related to studio classes.
- 25% of classes to be covered in-house.
- 100% compliance on freelance instructor qualifications and CPD.
- Grow participation in paid classes (Reformer, Vitality, Cargo, etc.).
- Level 2 GX and/or Level 3+ fitness qualifications.
- Experience in studio coordination or similar leadership role.
- Strong communication, organisation, and rota management.
- Understanding of fitness trends and a passion for wellness.
- First Aid/Defibrillator qualified or willing to train.
- Knowledge of (or willingness to learn) Pilates Reformer.
- Friendly, approachable, and motivated.
- Proud to deliver a high-quality service.
- Positive, proactive, and calm under pressure.
- Passionate about working in a values-led, not-for-profit environment.
- Flexible to work evenings and weekends.
- Be part of a values-driven, supportive team.
- Free use of club facilities and your birthday off.
- Opportunities for development and to make real impact on members' healt