Retail Operations Assistant

NHS

  • Crawley, West Sussex
  • £25,397-26,436 per year
  • Permanent
  • Full-time
  • 8 days ago
To apply for this role please copy and paste the information below into your search engine and this will take you straight to our website:https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=7a2e7a17-dead-42b9-b52b-8c91472438acMain duties of the jobWe have an exciting opportunity to join our new Superstore in Crawley. We are seeking enthusiastic Retail Operation Assistants to deliver excellent customer service.Supported by our Shop Managers, your key responsibilities will include carrying out day to day activities relating to all operational routines in our shops, including compliance with statutory regulations relating to health & safety, hygiene, trading standards, and security of the retail premises.This hands-on role requires a commitment to high standards and volunteer support. You will have previous experience of working in a customer service environment and have a flexible, enthusiastic approach. Previous retail experience is desirable, but full training will be provided.This role is offered on a full time (40 hours per week) or part time basis (24 hours per week) across Monday - Sunday.About usWhen you join St Catherines, youll be joining a supportive team all working towards abig ambition: to help everyone face death informed, supported and pain free. If that sounds like something youd find fulfilling, please apply today.This role is subject to a Basic DBS check. By applying you are confirming youhave read the Enhanced Check Privacy Policy for applicantshttps://www.gov.uk/government/publications/dbs-privacy-policiesand understand how DBS will process my personal data and the options available to me for submitting an application.If you require any additional information or would like to discuss this role further, please give us a call on 01293 447353.DetailsDate posted26 August 2025Pay schemeOtherSalary£25,397 to £26,436 a year (depending on experience)ContractPermanentWorking patternFull-time, Part-timeReference numberB0271-VA191Job locationsSt. Catherines HospiceGrace Holland AvenuePease PottageCrawleyWest SussexRH11 9SLJob descriptionJob responsibilitiesJOB PURPOSEDirected by the Shop Manager, the Retail Operation Assistant is responsible for carrying out day to day activities relating to the operations of the shop within West Sussex & Surrey.The Retail Operations Assistant ensures that the shop complies with statutory regulations relating to health, safety, hygiene, trading standards, and security of the retail premises. Full training will be provided.The Retail Operations Assistant will be committed to high standards of customer care. Job descriptionJob responsibilitiesJOB PURPOSEDirected by the Shop Manager, the Retail Operation Assistant is responsible for carrying out day to day activities relating to the operations of the shop within West Sussex & Surrey.The Retail Operations Assistant ensures that the shop complies with statutory regulations relating to health, safety, hygiene, trading standards, and security of the retail premises. Full training will be provided.The Retail Operations Assistant will be committed to high standards of customer care.Person SpecificationAttitudes and BehavioursEssential
  • Stamina and enthusiasm for hands on physical work
  • Ability to work on own initiative
  • Ability to motivate and empathise with hospice staff and volunteers
  • Flexibility and willingness to work in other locations and extra hours as and when required ie staff shortages/sickness/ holiday cover
  • Willingness and desire to work in accordance with hospice values
QualificationsEssential
  • Good level of literacy and numeracy
  • Full driving licence or the ability to be able to access public transport to travel across our trading locations
ExperienceEssential
  • Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels
  • Proficient numeracy skills
  • Excellent organisational skills
  • Experience of working in a customer care environment
Desirable
  • Supervisory skills
  • Retail experience
  • EPOS expereince
  • Creativity (e.g. window display)
  • Some knowledge of St Catherine's Hospice work in the community, including its charity shops
  • Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises
  • Second hand retail sector e.g. antiques
  • Current fashion trends
Person SpecificationAttitudes and BehavioursEssential
  • Stamina and enthusiasm for hands on physical work
  • Ability to work on own initiative
  • Ability to motivate and empathise with hospice staff and volunteers
  • Flexibility and willingness to work in other locations and extra hours as and when required ie staff shortages/sickness/ holiday cover
  • Willingness and desire to work in accordance with hospice values
QualificationsEssential
  • Good level of literacy and numeracy
  • Full driving licence or the ability to be able to access public transport to travel across our trading locations
ExperienceEssential
  • Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels
  • Proficient numeracy skills
  • Excellent organisational skills
  • Experience of working in a customer care environment
Desirable
  • Supervisory skills
  • Retail experience
  • EPOS expereince
  • Creativity (e.g. window display)
  • Some knowledge of St Catherine's Hospice work in the community, including its charity shops
  • Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises
  • Second hand retail sector e.g. antiques
  • Current fashion trends

NHS