Networker Receptionist Paid

Bluetownonline

  • London
  • Permanent
  • Full-time
  • 24 days ago
  • Apply easily
We are on the lookout for a professional, welcoming, and experienced Network Receptionist to join our London Portfolio team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located in.You will help facilitate the flow of personnel by managing access points throughout the building and ensuring the maintenance of fob access systems. You will be expected to keep a tidy and efficient reception area, providing a professional and courteous service throughout. You will also be required to handle any phone calls and emails in a prompt, professional manner as well as sorting and distributing incoming mail and packages.As a Network Corporate Receptionist, you will be in charge of managing documentation and ensuring it is stored in the appropriate location or system. Some additional duties will include opening and closing the building, maintaining building security, managing queries and messages from visitors, issuing visitor and staff passes, assisting with emergency evacuations, ordering of consumable goods and more.We are looking for someone with a friendly and approachable manner and can always remain professional, displaying sound communication and interpersonal skills. The ideal candidate needs to be IT literate with the ability to prioritise your own workload and work efficiently to agreed deadlines.Job objectives and responsibilitiesTo deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.Service excellence:
  • Responsible for understanding, following and driving company standards (i.e. Standard operating procedures)
  • Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI
  • Informed knowledge of the contractual KPIs & SLAs
Engagement, culture & communication:
  • Responsible for acting and behaving in line with One Code
  • Responsible for attending / participating in monthly team meetings, briefings & internal communications
  • Informed knowledge of all company engagement and communications initiatives
Main duties
  • To ensure all guests receive an excellent welcome and that you consistently deliver great service.
  • Ensure consistent support is supplied to the business on a day to day basis reporting to the Front of House Lead.
  • Work as part of a team providing cover for reception as required in all three London locations.
  • Use computer as an effective communication tool, inputting data as requested into excel and word documents
  • Ability to identify and escalate building maintenance issues/hazard perception
  • Attend training as appropriate/on-line/out of house/self-development
  • To handle any guest complaints and provide a swift solution or escalate as appropriate
  • To ensure you are immaculately dressed in uniform and adhere to Mitie grooming standards.
  • To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
  • To ensure telephone and email etiquette is professional and adhered to at all times, including the answering of calls and emails using the appropriate greeting and sign off.
  • To contribute to great team work at all times both within and outside of the department, always demonstrating the “ex

LogicMelon