Networker Receptionist Paid
Bluetownonline
- London
- Permanent
- Full-time
- Responsible for understanding, following and driving company standards (i.e. Standard operating procedures)
- Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI
- Informed knowledge of the contractual KPIs & SLAs
- Responsible for acting and behaving in line with One Code
- Responsible for attending / participating in monthly team meetings, briefings & internal communications
- Informed knowledge of all company engagement and communications initiatives
- To ensure all guests receive an excellent welcome and that you consistently deliver great service.
- Ensure consistent support is supplied to the business on a day to day basis reporting to the Front of House Lead.
- Work as part of a team providing cover for reception as required in all three London locations.
- Use computer as an effective communication tool, inputting data as requested into excel and word documents
- Ability to identify and escalate building maintenance issues/hazard perception
- Attend training as appropriate/on-line/out of house/self-development
- To handle any guest complaints and provide a swift solution or escalate as appropriate
- To ensure you are immaculately dressed in uniform and adhere to Mitie grooming standards.
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
- To ensure telephone and email etiquette is professional and adhered to at all times, including the answering of calls and emails using the appropriate greeting and sign off.
- To contribute to great team work at all times both within and outside of the department, always demonstrating the “ex
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