Client Relationship & Compliance Consultant
- Carlisle
- £28,275 per year
- Contract
- Full-time
Hours: Monday - Friday, 8.30am - 5pm (with flexibility to go beyond)
Location: Carlisle (parking on site)
Salary: £28,275 basic per annum with commission potential up to £59,475NXT Recruitment is delighted to be supporting our client with the recruitment of a Compliance & Client Relationship Consultant. This is a fantastic opportunity to join a fast-paced, growing business where dedication, resilience, and high performance are rewarded.This role is ideally suited to someone who thrives under pressure, loves building strong client relationships, and has the drive to achieve outstanding results.Responsibilities:
- Deliver a renowned client experience through weekly calls, SMS, and emails, keeping clients updated and handling outstanding document requests.
- Ensure compliance documents are completed accurately and provided to the correct recipients.
- Respond rapidly to client queries, document requests, and third-party communications.
- Work closely with clients and third parties to drive applications forward and ensure KPI targets are achieved.
- Develop expert knowledge of compliance requirements (full training provided) to support clients in getting it right first time.
- Contact all new leads within 60 seconds of form submission.
- Update spreadsheets and CRM records accurately and quickly.
- Support the business in maintaining its 4.9 Trustpilotrating and achieving new review targets.
- Handle complex and challenging calls with professionalism, including delivering difficult outcomes.
- Follow standard operating procedures meticulously both on and off calls.
- Strong verbal and written communication skills with excellent grammar.
- Positive, light-hearted, and resilient attitude - thrives when things don't go to plan.
- Tenacity and patience, with the ability to manage challenges from third parties with a professional and client-focused approach.
- Commercially minded with knowledge of contemporary sales strategies and committed to ongoing self-development.
- Proficient in Microsoft Office and confident using CRM systems and spreadsheets (Excel/Google Sheets), including hot keys to speed up repetitive tasks.
- Previous administration and telephone-based customer service experience.
- Knowledge of GDPR with previous training is desirable.
- Competitive basic salary with significant commission potential (weekly commission starts after probation, with realistic earnings of £36k-£59k depending on performance).
- Join a small, close-knit, high-energy team committed to helping UK households with grant-funded home energy retrofits.
- Genuine opportunity for career progression, including fast-track promotion and future profit-sharing for committed high performers.
- On-site parking is available.