Outbound Sales Team Manager

• Motivate the Team by delivering daily briefs and giving encouragement
• Reporting and providing feedback to the Operations Manager
• Managing Client expectations and reporting to them on a daily basis
• Performance Management of Agents (coaching, feedback, GROW Plans)
• Managing agents conduct through ROD’s & Disciplinary Meetings
• Completing Return-To-Work Interviews and managing staff absence
• Providing on-going training & coaching for the team
• Other reasonable ad-hoc duties
• Resolving customer escalations through manager call backs
• Agent Support: Provide guidance and assistance to agents handling complex or escalated tickets, ensuring they have the necessary information and tools to resolve customer issues

• You must be hard working, self-motivated and dedicated
• You must have Team Manager experience in either a call centre or f2f sales environment.
• You must be able to demonstrate excellent communication skills (verbal and written)
• You must have great IT skills as within this role you will be supporting staff using multiple systems.
• Excellent spelling and grammar
• Have great analytical skills and attention to detail
• Have the ability to motivate a Team to achieve all relevant KPI’s

• Full-time 40 hours a week,
• You would be required to be fully flexible between Monday - Saturday 8am-8pm - (40 hours per week)
• This is an office based role, so you must be based within a reasonable commuting distance (45 minutes travel time) of our Church Street Office.
• Contract - Permanent

• This role starts at £26,000 p.a. plus pay progression

Ant Marketing