Customer Delivery Manager

Severn Trent Water

  • Leicestershire
  • £50,500 per year
  • Permanent
  • Full-time
  • 7 hours ago
At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.If you want to do more, because you care, we want you on our team.EVERYTHING YOU NEED TO KNOWA Customer Delivery Manager is our Reactive Sewer Services Operational Team Manager. You'll be based at our Leicester Water Centre in Leicestershire. You'll work within our Reactive Sewer Services Team, within Waste Networks, with approx. 20-40 direct reports, including Supervisors and Jetting Operatives.Your purpose will be to manage a team of operatives, use strategic thinking and complex problem solving to figure out critical escalations from your team and proposing ways to protect, resolve and future proof issues on the network. It can be a hands-on role, meaning you could be out and about looking after your counties network in person with your team.HOW WE WORKWith this being such a critical role, we're looking for someone who can join us 37 hours a week Monday to Friday, including some evenings and weekends on a standby rota. You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That's why, we value in-person moments to keep our culture alive and why for this role you'll usually find us in the office during our working hours.WHAT WE'RE LOOKING FORFor this role, we would LOVE for you to have a passion for serving your local Community, at Severn Trent we cover 10 Counties across the Midlands and beyond. Working in your area should bring you pride and that should follow through into your work. Knowledge of the Wastewater and surface water runoff, drainage and sewers would be ideal, as well as experience managing reactive, operational out in the field teams.Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.HOW WE'LL REWARD AND CARE FOR YOUIt's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live.With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:
  • Salary of up to £50,500.00.
  • Annual bonus scheme (up to £2,250 based on company performance and subject to eligibility)
  • Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
  • Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
  • Dedicated training and development with our Academy
  • Electric vehicle scheme and retail offers
  • Family friendly policies
  • Two paid volunteering days per year
LET'S GOWe can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.

Severn Trent Water