Front Office Manager
- St Andrews, Fife
- Permanent
- Full-time
- Manage and oversee all front office operations, ensuring guests receive a warm welcome and outstanding service.
- Train, supervise, and support front office staff, including receptionists, concierges, and guest services agents.
- Develop and implement strategies to enhance guest satisfaction and optimize workflow.
- Ensure smooth coordination with housekeeping and maintenance departments to maintain high service standards.
- Handle guest inquiries, provide local recommendations, and resolve any issues with professionalism and poise.
- Oversee the management of guest services technology and software.
- Prepare and manage the front office budget, optimising expenditures while maintaining excellent service levels.
- Proven experience as a Front Office Manager or similar managerial role in a luxury hotel setting.
- Strong leadership skills with a passion for training and team development.
- Excellent problem-solving abilities and a commitment to providing exceptional guest experiences.
- Proficient in hotel management software (Opera) and MS Office.
- Strong organisational and multitasking skills, with an ability to perform well in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Be Part of something new: Shape the service culture of a new 5-star hotel.
- Work with the best: Be part of a team that collaborates with industry leaders like Roy Brett and the acclaimed Ondine restaurant.
- Impact the community: Play a significant role in establishing Seaton House as a benchmark for luxury and service in St Andrews.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.