Hotel Receptionist
- Ware, Hertfordshire
- £4,000 per month
- Permanent
- Full-time
Location: Hertfordshire
Salary: £26,400 per annum
Contract Type: Full-time, Permanent
Hours: 40 hours per week, 5 shifts over 7 days on a rotating basisAbout the RoleWe are currently seeking a friendly, professional, and customer-focused Hotel Receptionist to join our front-of-house team in Hertfordshire. This is a full-time position requiring flexibility to work across a 7-day operation, including weekends and varying shift patterns.Key ResponsibilitiesGreet guests warmly upon arrival and ensure a smooth check-in/check-out processHandle guest queries, complaints, and requests efficiently and professionallyManage bookings, cancellations, and special requests via phone, email, and in personMaintain accurate records and operate the front desk systemLiaise with housekeeping and other departments to ensure a seamless guest experienceProvide information about the hotel, local area, and amenitiesHandle cash, card transactions, and issue invoices as requiredEnsure the front desk and reception area are clean and presentable at all timesShift PatternsYou will work 5 shifts per week on a rotating basis. The following shift times apply across a 7-day operation:Morning Shift: 07:00 – 15:30Mid Shift: 10:00 – 18:00Evening Shift: 15:00 – 23:00Please note: Weekend availability is essential for this role.Skills and Experience RequiredPrevious experience in a hotel or customer service role is highly desirableExcellent communication and interpersonal skills
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