Royalties Officer - REMOTE - Cardiff

Adecco

  • Cardiff
  • Permanent
  • Full-time
  • 6 days ago
Royalties Officer - Job Description REMOTE HOME WORKING - CardiffResponsible for conducting remote data collections with CLA licensees using a customer centric approach across a diverse range of organisation, following prescribed methodologies as directed by relevant sector lead.Overview
  • Plan, prepare and deliver licensee briefings, including expected completion dates for preliminary information and data.
  • Demonstrate all relevant data collection tools and resources.
  • Ensure all pre-briefing details are captured and documented to support delivery of a successful data collection.
  • Optimise quality data returns by proactive engagement and prompt query handling, escalating issues such as licensing and GDPR to relevant sector lead.
  • Ensure post-briefing details are documented promptly and accurately, including all follow up steps such as provision of support materials.
  • Monitor exercise progress with view to minimising nil returns, particularly for RK methodologies.
  • Arrange questionnaire meetings promptly and according to dates agreed with licensee, using CLA recognised platform(s).
  • Conduct questionnaires, diligently exploring responses and identifying additional data.
  • Update tracking documents at all relevant touch points during the customer journey and ensure essential documentation is completed accurately and on time.
  • Plan and manage allocated time efficiently, ensuring each data collection is completed within the budgeted days.
  • Participate and fully engage with all training as part of the induction process and ongoing development needed to meet the requirements of the RO role, and/or as required by HR (e.g. H&S, GDPR, etc.).
  • Any ad hoc tasks as reasonably required.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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